Time Allotments. 18.01 The basis of time allotments for the work performed will be current General Motors flat rate manual for the particular year and model for warranty work or the agreed upon accepted industry time guide for customer pay. 18.02 Warranty claim work, when mutually recognized to be grossly inadequate, will be reassessed by the Service Management and adjusted accordingly. 18.03 It is understood and agreed that in circumstances where combinations and/or overlaps reduce the time allotment and are missed by the Tower Operator, adjustments may be made by Service Management within a period of thirty (30) days in the case of customer pay and within forty five (45) days in the case of warranty of the completion of the work performed. An explanation will be furnished by Service Management. 18.04 Notwithstanding 18.01 above, when special menu pricing is to be offered to customers, the technicians will meet with Service Management in advance to review what is to be done, the pricing and the time allotments for the technicians. A union representative will be involved in these meetings.
Appears in 1 contract
Sources: Collective Agreement
Time Allotments. 18.01 The basis of time allotments for the work performed will be current General Motors flat rate manual for the particular year and model for warranty work or the agreed upon accepted industry time guide for customer pay.
18.02 Warranty claim work, when mutually recognized to be grossly inadequate, will be reassessed by the Service Management and adjusted accordingly.
18.03 It is understood and agreed that in In circumstances where combinations and/or overlaps reduce the time allotment and are missed by the Tower OperatorService Advisor, adjustments may be made by Service Management within a period of thirty (30) days in the case of customer pay and within forty five (45) days in the case of warranty of the completion of the work performed. An explanation will be furnished by Service Management.
18.04 Notwithstanding 18.01 above, when special menu pricing is to be offered to customers, the technicians will meet with Service Management in advance to review what is to be done, the pricing and the time allotments for the technicians. A union representative will be involved in these meetings.
Appears in 1 contract
Sources: Collective Agreement