Tools and Processes Clause Samples
Tools and Processes. Software AG Global Support uses the following processes and tools to solve or find a workaround to the Customer’s issues: Fault diagnosis/analysis for Supplier’s products:
(a) Evaluation of Customer data supplied (including diagnostic information)
(b) Classification of the reported situation as a product issue, user issue or third-party issue
(c) Research in Supplier’s Support Knowledge Center
(d) Reproduction of the error situation (if possible)
(e) Coordination with Supplier’s product development Results and/or solutions or workarounds will be provided via one of the following media:
(a) Telephone
(b) Software AG’s Support Portal (c) E-mail
(d) Data carriers
Tools and Processes. Alfabet BD GmbH Global Support uses the following processes and tools to solve or find a workaround to the Customer’s issues: Fault diagnosis/analysis for Supplier’s products:
a) Evaluation of Customer data supplied (including diagnostic information)
b) Classification of the reported situation as a product issue, user issue or third-party issue
c) Research in Supplier’s Support Knowledge Center
d) Reproduction of the error situation (if possible)
e) Coordination with Supplier’s product development Results and/or solutions or workarounds will be provided via one of the following media:
a) Telephone
b) Alfabet Support Portal
c) E-mail d) Data carriers
Tools and Processes. Licensor’s global support uses the following processes and tools to solve or find a workaround to the Customer’s reported issues: Fault diagnosis/analysis of Licensor’s products: * Evaluation of Customer Data supplied (including diagnostic information) * Classification of the reported situation as product issue, user issue or third-party issue * Research in Licensor’s support knowledge center * Reproduction of the error situation (if possible) Results and/or solutions or workarounds will be provided via one of the following media: * Licensor’s support portal * Email * Phone
Tools and Processes. Supplier’s support uses the following processes and tools to solve or find workaround to the Customer’s issues: Fault diagnosis/analysis
(a) Evaluation of Customer data supplied (including diagnostic information)
(b) Classification of the reported situation as a product issue, user issue or third-party issue
(c) Research in Supplier’s knowledge base
(d) Reproduction of the error situation (where possible)
(e) Coordination with Supplier’s product development Results and/or solutions or workarounds will be provided via one of the following media:
(a) Telephone/Online meeting
(b) Email Remote Diagnosis Supplier’s support may perform remote diagnosis to facilitate issue analysis. In such case, Supplier’s support will access Customer’s environment via a Remote Online Diagnostic Tool for purposes of diagnosis and analysis only. Remote access to Customer’s environments will occur during Business Hours at the times agreed between the Customer and Supplier´s support.
Tools and Processes. The MELC team anticipates using collaborative processes and real-time data trackers to better capture, analyze, and report on data on a range of Program aspects separate from
Tools and Processes. Implement a web-based data management system and project dashboard for file management and an at-a-glance status of schedule, budget, performance metrics, and risk. Develop a cost-loaded work breakdown structure and detailed critical path milestone schedule. Work with the Port to ensure integration with existing tools and processes.