Trading operations. 9.4.1 Client’s claims relating to trading operations shall be accepted by the Company in an electronic format within 2 working days from the date on which the dispute arose. 9.4.2 If a dispute refers to a trading operation, the Client shall submit a claim by email to ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇. 9.4.3 The claim shall specify: • name and surname of the Client; • trading account number; • time and date when the dispute situation arose (based on the trading platform time); • ticket numbers of disputable orders; • claim description, including screenshots or other supporting information, when possible.
Appears in 1 contract
Sources: Client Agreement
Trading operations. 9.4.1 9.4.1. Client’s claims relating to trading operations shall be accepted by the Company in an electronic format within 2 working days from the date on which the dispute arose.
9.4.2 If a dispute refers to a trading operation, the Client shall submit a claim by email to ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇.
9.4.3 The claim shall specify: • name and surname of the Client; • trading account number; • time and date when the dispute situation arose (based on the trading platform time); • ticket numbers of disputable orders; • claim description, including screenshots or other supporting information, when possible.
Appears in 1 contract
Sources: Client Agreement