Common use of Training and Knowledge Transfer Clause in Contracts

Training and Knowledge Transfer. Supplier will provide the following two (2) types of training and knowledge transfer Services: (A) Training of Supplier Personnel, Subcontractors, and Managed Vendors, for the improvement of skills through education and instruction, whereby Supplier is responsible for ensuring that all Supplier Personnel, Subcontractors, and Managed Vendors are up-to-date on County business and technical environments, industry standards, and Best Practices related to the Services, and Supplier will participate in any initial and on-going training provided or directed by County to support County’s evolving technical environment and/or that would provide a learning opportunity about County’s business; and (B) Training of and knowledge transfer to County staff regarding the Services and County Systems (e.g., Supplier Services delivery processes, technical configurations) (collectively, “Training and Knowledge Transfer Services”). Supplier is responsible for all costs associated with training Supplier Personnel. Supplier’s Training and Knowledge Transfer Services responsibilities include those tasks, subtasks, and Deliverables set forth in Table 14 (Training and Knowledge Transfer Services Responsibilities) below. (1) Develop and deliver an annual training program to instruct County and Authorized Users on the provision of Services and the County environment (e.g., “rules of engagement,” requesting Services). (2) Complete annual training for all Supplier Personnel on all requirements set forth in Exhibit J (Training and Certification Requirements). (3) Review Services and County environment training program with County sixty (60) Calendar Days prior to each annual training and incorporate County feedback into the training program for County Approval prior to the next training delivery. (4) Develop and deliver training on substantive and technical requirements within the Services, including annual training on security awareness, as required by County. (5) Schedule and provide proactive advanced training and education for individual, new, or replacement technology and products as part of Technology Refreshment and Replenishment Services, Implementation Projects of a new technology or product, Changes, or as otherwise requested from time to time by County. (6) Customize training, education, and knowledge transfer so that program contents and Documentation are specific to types of Authorized Users and Eligible Customers within County’s environment. (7) Develop and Implement, Manage, and Maintain knowledge transfer procedures that ensure that all Supplier Personnel working on County’s account understand key components of the County business and technical environment. (8) Attend and participate in County delivered instruction on the County business and technical environment. (9) Provide Supplier Personnel that are technically qualified and have sufficient professional experience to perform their role in order to meet or exceed the SLRs. (10) Train Supplier Personnel to enable efficient operations and communications with County, including on relevant County Policies, Procedures, and Guidelines (security, confidentiality, etc.), and County specific operational procedures and workflows. (11) Conduct all training necessary to ensure that Supplier Personnel meet County compliance, technical, and certification requirements. (12) Provide new hire training and on-going and refresher training to Supplier Personnel. (13) Develop technical training materials and a training plan for review and Approval by County when technological Changes (e.g., new systems, Assets, or functionality) are introduced into the County environment and provide training to County and Supplier Personnel. (14) Provide and Implement, Manage, and Maintain training plans and materials for the applicable Supplier Personnel and County Personnel on County business and technical environments, in a format that is acceptable to County. (15) Review business and technical environments training plans and material with County and incorporate County feedback into the training program for County Approval.

Training and Knowledge Transfer. Supplier will provide the following two (2) types of training and knowledge transfer Services: (A) Training of Supplier Personnel, Subcontractors, and Managed Vendors, for the improvement of skills through education and instruction, whereby Supplier is responsible for ensuring that all Supplier Personnel, Subcontractors, and Managed Vendors are up-to-date up‐ to‐date on County business and technical environments, industry standards, and Best Practices related to the Services, and Supplier will participate in any initial and on-going on‐going training provided or directed by County to support County’s evolving technical environment and/or that would provide a learning opportunity about County’s business; and (B) Training of and knowledge transfer to County staff regarding the Services and County Systems (e.g., Supplier Services delivery processes, technical configurations) (collectively, “Training and Knowledge Transfer Services”). Supplier is responsible for all costs associated with training Supplier Personnel. Supplier’s Training and Knowledge Transfer Services responsibilities include those tasks, subtasks, and Deliverables set forth in Table 14 (Training and Knowledge Transfer Services Responsibilities) below. (1) Develop and deliver an annual training program to instruct County and Authorized Users on the provision of Services and the County environment (e.g., “rules of engagement,” requesting Services). (2) Complete annual training for all Supplier Personnel on all requirements set forth in Exhibit J (Training and Certification Requirements). (3) Review Services and County environment training program with County sixty (60) Calendar Days prior to each annual training and incorporate County feedback into the training program for County Approval prior to the next training delivery. (4) Develop and deliver training on substantive and technical requirements within the Services, including annual training on security awareness, as required by County. (5) Schedule and provide proactive advanced training and education for individual, new, or replacement technology and products as part of Technology Refreshment and Replenishment Services, Implementation Projects of a new technology or product, Changes, or as otherwise requested from time to time by County. (6) Customize training, education, and knowledge transfer so that program contents and Documentation are specific to types of Authorized Users and Eligible Customers within County’s environment. (7) Develop and Implement, Manage, and Maintain knowledge transfer procedures that ensure that all Supplier Personnel working on County’s account understand key components of the County business and technical environment. (8) Attend and participate in County delivered instruction on the County business and technical environment. (9) Provide Supplier Personnel that are technically qualified and have sufficient professional experience to perform their role in order to meet or exceed the SLRs. (10) Train Supplier Personnel to enable efficient operations and communications with County, including on relevant County Policies, Procedures, and Guidelines (security, confidentiality, etc.), and County specific operational procedures and workflows. (11) Conduct all training necessary to ensure that Supplier Personnel meet County compliance, technical, and certification requirements. (12) Provide new hire training and on-going on‐going and refresher training to Supplier Personnel. (13) Develop technical training materials and a training plan for review and Approval by County when technological Changes (e.g., new systems, Assets, or functionality) are introduced into the County environment and provide training to County and Supplier Personnel. (14) Provide and Implement, Manage, and Maintain training plans and materials for the applicable Supplier Personnel and County Personnel on County business and technical environments, in a format that is acceptable to County. (15) Review business and technical environments training plans and material with County and incorporate County feedback into the training program for County Approval.