Common use of Training Support Clause in Contracts

Training Support. GT agrees to provide in-depth training and support, at least as detailed as GT's internal training of GT's sales and support personnel, to a reasonable number of AXP personnel prior to any release on all GT product functionality in a timely and comprehensive manner and for all new releases, including on-site training at GT to ensure AXP has the requisite expertise to meet its Minimum Revenues hereunder. This training will include instruction, demonstration, and hands-on training in all aspects of system installation and configuration, servicing and support necessary to set-up a Corporate Site that will enable bookings, sell and provide support and customer service. It is the intent of both parties that AXP would be fully capable of independently selling, installing and providing customer service to the Corporate Sites (except for the obligations allocated to GT under this Agreement). Such support will include, but not be limited to, telephone support to AXP's designated support contact twenty-four (24) hours a day, seven (7) days a week. The Customer and AXP will be fully responsible for rendering sufficient 1st and 2nd level support, as defined in the SLA on Exhibit "D", to its Customers and users of the Corporate Site including, but not limited to, training such users on use of the Corporate Site and maintaining a service center with access to trained support contacts. If AXP requests a General Work Order to perform additional training and development of customer support tools, then GT will accept this specific General Work Order as long as AXP pays for all such development activities at GT's actual costs. These tools may include 1st level support tools, 2nd level support tools, client implementation packet, end- user training materials, program administrator training materials, FAQ's, and standard default customer set-up schemes. GT shall use diligent efforts to provide as soon as reasonably practicable a demonstration site ("Rexport Site") for use by AXP as a training and sales demonstrations tool.