Common use of Transaction Errors Clause in Contracts

Transaction Errors. In Case of Errors or Questions about Your Electronic Transfers, telephone us at (▇▇▇) ▇▇▇-▇▇▇▇ or (▇▇▇) ▇▇▇-▇▇▇▇. Write us at EverTrust Bank, Attn: Operations Administration, ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ or email us at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. (1) Tell us your name and account number (if any). (2) Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. (3) Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts (accounts opened less than 30 days), point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Transaction Errors. In Case case of Errors errors or Questions if you have questions about Your Electronic Transfers, telephone electronic transfers. Call us at (▇▇▇) ▇▇▇-▇▇▇▇ or toll-free at (▇▇▇) ▇▇▇-▇▇▇▇. Write ▇ or emailing us at EverTrust Bank, Attn: Operations Administration, ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ or email us at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ or write us at ▇▇▇▇ ▇. ▇▇▇▇▇▇.▇ ▇▇▇▇., Glendale, AZ 85306 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer transaction listed on the statement or receipt. We must hear from you no later than 60 days after we sent send you the FIRST first statement on which the problem or error appeared. (1) . • Tell us your name and account number (if any). (2) number. • Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. (3) . • Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we We need more time, however, we may take up to 45 days to investigate your Your complaint or question. If we We decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts (accounts opened less than 30 days), point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If we have credited your account with funds while investigating an error, we will charge your account for those funds if we conclude no error has occurred. In this provision, all references to 10 business days will be 20 business days if your notice of error involves an electronic fund transfer that occurred within 30 days after the first deposit to your account was made and all references to 45 business days will be 90 business days if your notice of error involves an electronic fund transfer that: (a) was not initiated within a state; (b) resulted from a point-of-sale debit card transaction; or (c) if your notice of error involves an electronic fund transfer that occurred within 30 days after the first deposit to your account was made.

Transaction Errors. In Case case of Errors errors or Questions questions about Your Electronic Transfersyour Zelle transfers, telephone us at (▇▇▇) ▇▇▇-▇▇▇▇ or (▇▇▇) ▇▇▇-▇▇▇▇. Write write to us at EverTrust Bank, Attn: Operations Administration, ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ or email us at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer transaction listed on the statement statement. (Please note that email, SMS/text or receipt. online notification will not meet the notice requirements of this section.) We must hear from you no later than 60 sixty (60) days after we sent sent, or made available electronically, the FIRST statement on which the problem or error appeared. (1) a. Tell us your name and account number (if any)Account number. (2) b. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. (3) c. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business daysten (10) Business Days. We will determine whether an error occurred within 10 business days ten (10) Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account Account within 10 business days ten (10) Business Days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business daysten (10) Business Days, we may not credit your accountAccount. For errors involving new accounts (accounts opened less than 30 days), point-of-sale, or foreign-initiated transactionsaccounts, we may take up to 90 ninety (90) days to investigate your complaint or question. For new accounts, we may take up to 20 business days twenty (20) Business Days to credit your account for the amount you think is in error. For purposes of this paragraph, your Account is considered a “new account” for the first thirty (30) calendar days after the first deposit is made. We will tell you the results within three business days (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Transaction Errors. In Case case of Errors errors or Questions questions about Your Electronic Transfersyour electronic fund transfers, you must telephone us at (▇▇▇888) ▇▇▇-▇▇▇▇ or (▇▇▇) ▇▇▇-- ▇▇▇▇. Write , e-mail us at EverTrust Bank, Attn: Operations Administration, ▇▇▇▇@▇▇▇▇▇▇.▇▇▇, log on to eBranch and notify us using the “Chat With Us” option, or write to us at ▇.▇. ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ or email us at ▇-▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇, ▇ as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receiptstatement. We must hear from you no later than 60 sixty (60) days after we sent the FIRST statement on which the problem or error appeared. (1) . When contacting us, please make sure to:  Tell us your name and account number (if any). (2) ;  Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. (3) ; and  Tell us the dollar amount of the suspected error. error If you tell us orallyverbally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. We will determine whether an error occurred within 10 ten (10) business days after we hear from you and we will correct any error promptly. If we need more time, however, we may take up to 45 forty five (45) days to investigate your complaint or question. If we decide to do this, we will provisionally credit your account Account within 10 ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 ten (10) business days, we may not provisionally credit your account. For errors involving new accounts (accounts opened less than 30 days), point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in errorAccount. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. *If you give notice of an error within thirty (30) days after you make the first deposit to your Account, we may take up to twenty (20) business days instead of ten (10) business days to provisionally credit your account for the amount you think is in error. **If you give notice of an error within thirty (30) days after you make your first deposit to your Account, notice of an error, point-of-sale, or foreign-initiated transactions, we may take up to ninety (90) days instead of forty-five (45) to investigate your complaint.

Transaction Errors. In Case of Errors Telephone or Questions about Your Electronic Transfers, telephone write to us at (▇▇▇) ▇▇▇-▇▇▇▇ or (▇▇▇) ▇▇▇-▇▇▇▇. Write us at EverTrust Bank, Attn: Operations Administration, ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ or email us at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇, the contact information in See section A “How to Contact Us/ Loss of your Device and/or Security Codes” as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer Transfer Transaction listed on the statement or receiptstatement. We must hear from you no later than 60 calendar days after we sent the FIRST statement on which the problem or error appeared. (1a) Tell us your name and account number (if any).your Account number; (2b) Describe the error or the transfer Transfer Transaction you are unsure about about, and explain as clearly as you can why you believe it is an error or why you need more information.; and (3c) Tell us the date and dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business daysBusiness Days. We will determine whether an error occurred within 10 business days Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 calendar days to investigate your complaint or question. If we decide to do this, we will provisionally credit your account Designated Account within 10 business days Business Days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business daysBusiness Days, we may not credit your accountAccount. For errors involving new accounts (accounts opened less than 30 days), point-of-sale, or foreign-initiated transactionsAccounts, we may take up to 90 calendar days to investigate your complaint or question. For new accountsAccounts, we may take up to 20 business days Business Days to credit your account Account for the amount you think is in error. We will tell you the results within three business days 3 Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. In addition, if we determine that no error or a different error occurred and we had provisionally credited your Designated Account, we will provide you notice that will include the date and the amount of the provisionally credited amount that will be debited. If applicable, we will honor Items (including any checks, drafts, or other similar instruments) and preauthorized transfers from your Designated Account up to the amount in dispute for a period of 5 Business Days after our notice of reversal is sent to you without imposing any overdraft charges.

Transaction Errors. In Case case of Errors errors or Questions questions about Your Electronic Transfersyour uOnline service or Mobile Banking Service transactions, telephone us at (▇▇▇) ▇▇▇-▇▇▇▇ the phone numbers or (▇▇▇) ▇▇▇-▇▇▇▇. Write write us at EverTrust Bank, Attn: Operations Administration, ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ or email us at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇, the address set forth above as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 sixty (60) days after we sent the FIRST first statement on which the problem or error appearedappears. (1) a. Tell us your name and account number (if any)number. (2) b. Describe the error or the transfer transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. (3) c. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business ten (10) calendar days. We will determine whether an error occurred tell you the results of our investigation within 10 ten (10) business days after we hear from you and will correct any error promptly. For errors related to transactions occurring within thirty (30) days after the first deposit to the account (new accounts), we will tell you the results of our investigation within twenty (20) business days. If we need more time, however, we may take up to 45 forty-five (45) calendar days to investigate your complaint or questionquestion (ninety (90) calendar days for new account transaction errors, or errors involving transactions initiated outside the United States). If we decide to do this, we will credit your account within 10 ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 ten (10) business days, we may not credit your account. For errors involving new accounts (accounts opened less than 30 days), point-of-sale, or foreign-initiated transactionsIf we decide after our investigation that an error did not occur, we may take up will deliver or mail to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results an explanation of our findings within three (3) business days after completing the conclusion of our investigation. If we decide that there was no erroryou request, we will send provide you a written explanation. You may ask for copies of documents (to the documents extent possible without violating other members’ rights to privacy) relied upon to conclude that we used in our investigationthe error did not occur.

Transaction Errors. In Case case of Errors errors or Questions questions about Your Electronic Transfers, telephone us at (▇▇▇Zelle transaction(s) ▇▇▇-▇▇▇▇ or (▇▇▇from your account(s) ▇▇▇-▇▇▇▇. Write us at EverTrust Bank, Attn: Operations Administration, ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ or email us at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed transaction on the statement or receipt, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. appears. Call us at: (1▇▇▇) ▇▇▇-▇▇▇▇ (▇▇▇) ▇▇▇-▇▇▇▇ Or write to: Summit Credit Union PO Box 8046 Madison, WI 53708-8046 Tell us your name and account number (if any). (2) number. Describe the error or the transfer you are unsure about and explain explain, as clearly as you can can, why you believe it is an error or why you need more information. (3) . Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten 10 business days for the amount you think is in error, error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts (accounts opened less than 30 days)accounts, point-of-sale, or foreign-initiated transactionstransaction, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days day to credit your account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Transaction Errors. In Case It is your responsibility to review all details of Errors or Questions about Your Electronic Transfersthe transaction prior to initiating the transfer and to ensure such details are accurate. If you believe an unauthorized transaction was made in any activated account in connection with any Service, telephone call us immediately at (▇-▇▇▇) -▇▇▇-▇▇▇▇ or (▇▇▇) ▇▇▇-▇▇▇▇. Write by writing us at EverTrust BankTTCU P.O. Box 47750, Attn: Operations AdministrationTulsa, ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ or email us at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receiptOK 74147. We must hear from you no later than 60 sixty (60) days after we sent the FIRST first statement on which the problem or error appeared.appears. In your written notice: (1) A. Tell us your name and account number (if any).number; (2) B. Describe the error or the transfer you are unsure about about, and explain as clearly as you can why you believe it is an error or why you need more information.; and (3) C. Tell us the dollar amount of the suspected error. If you tell us orallyverbally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in into writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts (accounts opened less than 30 days)accounts, point-of-point of sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide decided that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Transaction Errors. In Case case of Errors errors or Questions questions about Your Electronic Transfersyour electronic fund transfers, you must telephone us at (▇▇▇) ▇▇▇-▇▇▇▇ or (▇▇▇) ▇▇▇, e-▇▇▇▇. Write mail us at EverTrust Bank, Attn: Operations Administration, ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ or email us at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇, log on to eBranch and notify us using the “Chat With Us” option, or write to us at P.O. Box 7058, Pasadena, CA 91109-7058 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receiptstatement. We must hear from you no later than 60 sixty (60) days after we sent the FIRST statement on which the problem or error appeared. (1) . When contacting us, please make sure to: • Tell us your name and account number (if any). (2) ; • Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. (3) ; and • Tell us the dollar amount of the suspected error. error If you tell us orallyverbally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. We will determine whether an error occurred within 10 ten (10) business days after we hear from you and we will correct any error promptly. If we need more time, however, we may take up to 45 forty five (45) days to investigate your complaint or question. If we decide to do this, we will provisionally credit your account Account within 10 ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 ten (10) business days, we may not provisionally credit your accountAccount. For errors involving new accounts (accounts opened less than 30 days), point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.