Transaction Verification. I. For every instruction processed, the Bank shall notify the Member of the outcome in writing, via electronic document (including email and APP push notification) or other methods agreed by the two parties, and the Member should verify whether the outcome contains any errors. Any inconsistencies must he reported to the Bank in writing, via electronic document, or using methods agreed upon by the two parties within 45 days after the transaction is completed; the Bank shall then conduct the necessary investigations. II. The Bank shall compile a statement of transactions conducted in the previous month, and deliver to the Member on a monthly basis in writing, via electronic document (including email and APP push notification), or using methods agreed upon by the two parties (no statements shall be delivered for months where no transactions took place). The Member should verify all items listed in the transaction statement, and report any errors found in writing, via electronic document, or using methods agreed upon by the two parties within 45 days after receiving the statement for the Bank to conduct investigations. III. The Bank shall conduct immediate investigation upon receiving the Member's error report, and inform the Member the outcome of the investigation in writing, via electronic document (including email and APP push notification), or using any method agreed upon by the two parties within 30 days after receiving the Member's report.
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Sources: Personal Internet Banking and Mobile Banking Service Agreement, Personal Internet Banking and Mobile Banking Service Agreement