Common use of Transmission of messages Clause in Contracts

Transmission of messages. Zurich shall arrange for the transmission of urgent messages that are requested by the Beneficiary, in the sequence of the occurrence of any event covered by these guarantees. Beneficiaries who have used the transports set out in this contract are obliged to take the necessary steps to recover the unused tickets, and return the recovered amounts to Zurich. 5 Sending of professionals and access to other services (Table 5 of Particular Condition 809 Home Assistance - Guarantees and Limits of Compensation) Under this guarantee, and upon the Beneficiary’s request, Zurich shall ensure a permanent information service on telephone numbers for urgency or rapid repair services, located at the nearest place to his/ her home, or shall promote the sending of qualified professionals, in the areas specified below: Access to these professionals is totally free of charge, though the Beneficiary shall pay the requested services according to the table inforce in each annuity. The Beneficiary shall not be liable for the costs of house calls by technical services (24 hours), daytime technical services, and the costs of budgeting. The Beneficiary also benefits from a 10% discount in the services and charges mentioned in 2.5.1 and 2.5.2 of this Clause, as well as of a 90-day guarantee over all the services provided. In the cases of emergency services indicated below, and within the same annuity, Zurich shall bear the labour costs, up to a limit of two operations per year, and maximum of 3 hours for each of the operations. As for the remaining operations and, consequently, the hours spent on labour, they shall be supported by the Beneficiary according to the previously established hourly rate, which is annually revised by the CPI (Consumer Price Index). Emergency services are those that: a) Deprive the Beneficiary from the possibility of using his/ her home (uninhabitable house); b) Aim at containing a possible worsening of the damages; c) Can affect the home’s safety. The emergency service is limited to the following fields and coverages: 2.5.1 Technical services (24 hours): The national scope 24-hour technical services are essentially urgent, requiring a response time between 4 to 12 hours, depending on the geographical area. In Lisbon and Oporto and their respective areas, the presence of a technician is guaranteed in a maximum period of 4 to 6 hours, and in the remaining parts of the country between 6 to 12 hours, maximum, for: a) Plumbing b) Electricity