Trouble Isolation. When a customer reports service trouble to the Company, and a service visit is made, if the trouble is not found in Company equipment or facilities, the customer shall be responsible for payment of Premises Work Charges, as set forth in Section 13 of the Exchange and Network Services Catalog. If the trouble is later found to be due to a failure of Company equipment, services or systems, the related service visit(s) will result in no charge to the customer. Credit allowance will not apply for an interruption of a service due to the failure of equipment, services or systems that are not provided by the Company.
Appears in 2 contracts
Sources: Advanced Communications Services Agreement, Communications Services Agreement