Common use of Trouble Isolation Clause in Contracts

Trouble Isolation. 9.3.4.1 Reseller is responsible for its own End User Customer base and will have the responsibility for resolution of any service trouble report(s) from its End User Customers. Reseller will perform trouble isolation on services it provides to its End User Customers to the extent the capability to perform such trouble isolation is available to Reseller, prior to reporting trouble to CenturyLink. Reseller shall have access for testing purposes at the Demarcation Point, NID, or Point of Interface. CenturyLink will work cooperatively with Reseller to resolve trouble reports when the trouble condition has been isolated and found to be within a portion of CenturyLink's network. CenturyLink and Reseller will report trouble isolation test results to the other. Each Party shall be responsible for the costs of performing trouble isolation on its facilities, subject to Sections 9.3.4.2 and 9.3.4.3. 9.3.4.2 When Reseller requests that CenturyLink perform trouble isolation with Reseller, a Maintenance of Service charge will apply if the trouble is found to be on the End User Customer's side of the Demarcation Point. If the trouble is on the End User Customer's side of the Demarcation Point, and Reseller authorizes CenturyLink to repair trouble on Reseller's behalf, CenturyLink will charge Reseller the appropriate Additional Labor Charge set forth in Exhibit A in addition to the Maintenance of Service charge. 9.3.4.3 When Reseller elects not to perform trouble isolation and CenturyLink performs tests at Reseller request, a Maintenance of Service charge shall apply if the trouble is not in CenturyLink's facilities, including CenturyLink's facilities leased by Reseller. Maintenance of Service charges are set forth in Exhibit A. When trouble is found on CenturyLink's side of the Demarcation Point, or Point of Interface during the investigation of the initial or repeat trouble report for the same line or circuit within thirty (30) Days, Maintenance of Service charges shall not apply.