Trouble Management. 24 x 7 proactive end-to-end network monitoring (between Genuity POPs) . 24 X 7customer support . Network performance reports that provide end-user view of: . Data delivery rates per PVC . Network availability per PVC . Cell latency at a network level . Data delivery and availability reports are available via Email: Some Web based reports shall be available in Y00
Appears in 2 contracts
Sources: Purchase, Resale and Marketing Agreement (Genuity Inc), Purchase, Resale and Marketing Agreement (Genuity Inc)