Common use of Trouble Reporting Clause in Contracts

Trouble Reporting. Upon creation of a trouble ticket, SSN shall report the trouble and all applicable progress to FPL’s Project Manager. FPL and SSN will jointly use the following definitions to document and respond to errors or deficiencies that may exist. If FPL determines that an error or deficiency exists in the programs supported by the maintenance fees under this Agreement, FPL will provide notification to SSN of such error or deficiency, along with supporting data and programs that document such error or deficiency. SSN shall respond as indicated. 1.2.1 Critical – Severity 1 Error