TROUBLE TICKET CREATION. Customer may open a Trouble Ticket using the following methods: a) Calling Nexogy’s Help Desk Center at 1-866-NEXOGY (639-6491) or 611 from any Nexogy phone b) Emailing Nexogy’s Help Desk at ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ A customer can check the status of a Trouble Ticket during normal and non-business hours via phone call or email to Nexogy’s Help Desk.
Appears in 1 contract
Sources: Service Level Agreement
TROUBLE TICKET CREATION. Customer may open a Trouble Ticket using the following methods:
(a) Calling Nexogy’s Help Desk Center at 1-866-NEXOGY NEXOGY1 and faxing a request for Service to ▇▇▇ ▇▇▇- ▇▇▇▇. In order to create a valid Trouble Ticket LD TeleCom must provide customer with written confirmation of the creation of the Trouble Ticket.
(639-6491) or 611 from any Nexogy phone
b) Emailing Nexogy’s Help Desk at ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ A The only method by which a customer can check the status of a Trouble Ticket during normal and non-business hours is via phone call or email to Nexogy’s Help Desk.
Appears in 1 contract
Sources: Service Level Agreement
TROUBLE TICKET CREATION. Customer may open a Trouble Ticket using the following methods:
(a) Calling Nexogy’s Help Desk Center at 1-866-NEXOGY NEXOGY1 and faxing a request for Service to ▇▇▇ ▇▇▇- ▇▇▇▇. In order to create a valid Trouble Ticket Nexogy must provide customer with written confirmation of the creation of the Trouble Ticket.
(639-6491) or 611 from any Nexogy phone
b) Emailing Nexogy’s Help Desk at ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ A The only method by which a customer can check the status of a Trouble Ticket during normal and non-business hours is via phone call or email to Nexogy’s Help Desk.
Appears in 1 contract
Sources: Service Level Agreement