Trouble Ticket. A Trouble Ticket is the method used by either Customer or Verizon to advise the Verizon Help Desk of a perceived Fault, including a Network Outage or a failure to meet an SLC. A unique trouble ticket reference number will be raised and given to the Customer and should be used each time the Customer calls in to the Help Desk for any Fault update or if appropriate, to inform Verizon of restoration of the Managed Global Network.
Appears in 5 contracts
Sources: Managed Global Network Service Level Agreement, Managed Global Network Service Level Agreement, Managed Global Network Service Level Agreement