Common use of Troubleshooting Clause in Contracts

Troubleshooting. If you experience problems, a list of common trouble-shooting tips and further support information may be found below. 11.1 Common Troubleshooting Tips Blade won’t cut through material If using the original Silhouette, make sure the notch on the blade (the black "fin" on the base of your blade) is turned to the right, facing the blue power light in the 3 o'clock position. When the notch is faced in this direction and locked into place, the blade will be lowered slightly and thus deliver more cutting force. Again, this would be for the original Silhouette only. Regardless of which Silhouette model you have, blade positioning could still be an issue if the blade had been removed recently to change the cap or make an adjustment to the blade level (depending on the blade type being used). The blade may not be fully seated in the holder and thus not delivering clean results when cutting. To check this, unlock the blade and while holding the lock lever in place, twist and push the blade down to make sure it is seated all the way down in the holder. You may also check the Silhouette Cut Settings. If you are cutting with a depth that is too shallow, you may need to adjust your cutting settings or blade cap/setting according to the type of paper or media you are trying to cut. Use the Test Cut button to ensure your settings are set up correctly for the media type you are using prior to going through the entire cutting process. If the test cut does not work, you most likely need to re-adjust the settings. If the test cut works, the actual cut job should work. If you find for any reason that there are areas not giving a clean cut, you may also wish to select to use the Double Cut option in the Silhouette Cut Settings to ensure any problem areas are given an extra pass during the cut job. Images are not aligned when cut When cutting regular paper or cardstock that does not have its own adhesive- backing, please ensure you have loaded your paper onto your cutting mat. This issue may be experienced if you are not using the cutting mat properly or are not using it with materials that would require the use of a cutting mat. If you are using the cutting mat, you will want to ensure the mat's liner has been removed to expose the sticky surface so that your material is being held down in place firmly during the cutting process. If the mat has lost its adhesive quality for any reason and is not holding the paper firmly in place, this may cause your paper to drift as it is being cut. If you are using the cutting mat and your paper is being loaded onto the cutting mat correctly and held firmly in place, you may be experiencing this issue if you have loaded your cutting mat or material into the Silhouette lined up with the far left-hand side of the machine, as opposed to lining up the cutting mat or material with the raised guide. If the cutting mat or material being cut is not lined up correctly with this guide and is not being initially grabbed between the two white rollers, you would experience the issue of your cutting mat or material drifting as it is being cut and your image would not be aligned properly. New Hardware Wizard appears each time Silhouette is powered on If your computer is asking you to install the software (even though it is already installed), this is likely when you are turning on the Silhouette or if you have unplugged the USB and are plugging it back in. Your computer is simply thinking there is a new hardware device it has not yet recognized. You may safely navigate through the automatic recommended installation as it simply is referring to the driver. The driver is contained on your installation CD, or in the case of downloading the software may be obtained from ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ in the Support section. The driver is actually not necessary for proper use of the software, but may be used to quiet the Windows Plug & Play feature which tries to find hardware drivers when new devices are connected. After re-installing the driver, you should no longer receive this prompt to install.

Troubleshooting. If you experience problemshave problems running Smart Control, look through the problem checklist below. Symptom or Error Message Resolution Out of Services * Check software setup, specially IP Address and Port No selection * Check if the system’s Network Confuguration is connected (Your Computer and VIP Side) * Check DCS-VIP CTI Link Confuguration (using MMC 823) * Check DCS-VIP CLT Configuration (using MMC 824) Unable to make Outgoing Calls * Check your telephony dialing parameters from the Control Panel * Check whether any call already existed on your station before you started Smart Control. If so, start Smart Control again when there are no calls at your station. When you start Smart Control, the main screen is displayed. The table below describes the items shown in Figure 3-1: Item Purpose Line Status Shows the status of your application i.e. either Out of Services or your Telephone Extension or any Vacant Station message left by you Menu Bar Shows the different menu options categorized by the services provided Tool Bar There are two Tool Bars in Smart Control, a fixed General Tool Bar and a dockable Station Control Tool Bar. You can choose from any of the three sizes of the Station Control Tool Bar. Using the General Tool Bar you can perform Services (i.e. Directory, Call Log & Scheduler) based operations. Using Station Control Tool Bar you can perform station features related operations like DND, Call Forward etc. Selection View Selection View is used to access various Smart Control services. You can access these services in two ways: 1. Tree view – Default view 2. Icon view Detailed List View You can view the detailed contents of all the Smart Control services. The Personal PhoneBook is selected by default. In Detailed List View, Directory Services displays the contents of all the contacts. Its contents are as follows: * Name * Company * Office phone * Office phone extension * Home phone * Mobile * Pager number Item Purpose Detailed List View Scheduler Services displays the contents of all the scheduled item. Its contents are as follows: * Function * Details * Frequency * Time * State of Schedule * Note Detailed List View Call Log Services displays the contents of all the logged calls. Its contents are as follows: * Name * From/To * Date * Duration * Status * Identifier * Call Note Call Control View You can perform call control options like dialing, transferring a call, conferencing, etc. Status Bar You can see the current status of your telephone such as DND, Call Forward, Msg List (list of common trouble-shooting tips stations that left messages), Call Back (station on which Call Back is set.), and further support information may be found belowwhether your station is currently locked. You can also see the current time on the Status Bar. 11.1 Common Troubleshooting Tips Blade won’t cut through material If using 3.1 Tool Bar * General Tool Bar 3.1.1 General Tool Bar The General Tool Bar, depending upon the original Silhouetteservices currently selected (i.e. Directory or Scheduler or Call Log), make sure the notch on the blade (the black "fin" on the base helps you to perform operations related to these services. The function of your blade) is turned each Tool Bar button with respect to the right, facing the blue power light in the 3 o'clock position. When the notch is faced in this direction and locked into place, the blade will be lowered slightly and thus deliver more cutting force. Again, this would be for the original Silhouette only. Regardless of which Silhouette model you have, blade positioning could still be an issue if the blade had been removed recently to change the cap or make an adjustment to the blade level (depending on the blade type being used). The blade may not be fully seated in the holder and thus not delivering clean results when cutting. To check this, unlock the blade and while holding the lock lever in place, twist and push the blade down to make sure it is seated all the way down in the holder. You may also check the Silhouette Cut Settings. If you are cutting with a depth that is too shallow, you may need to adjust your cutting settings or blade cap/setting according to the type of paper or media you are trying to cut. Use the Test Cut button to ensure your settings are set up correctly for the media type you are using prior to going through the entire cutting process. If the test cut does not work, you most likely need to re-adjust the settings. If the test cut works, the actual cut job should work. If you find for any reason that there are areas not giving a clean cut, you may also wish to select to use the Double Cut option in the Silhouette Cut Settings to ensure any problem areas are given an extra pass during the cut job. Images are not aligned when cut When cutting regular paper or cardstock that does not have its own adhesive- backing, please ensure you have loaded your paper onto your cutting mat. This issue may be experienced if you are not using the cutting mat properly or are not using it with materials that would require the use of a cutting mat. If you are using the cutting mat, you will want to ensure the mat's liner has been removed to expose the sticky surface so that your material is being held down in place firmly during the cutting process. If the mat has lost its adhesive quality for any reason and is not holding the paper firmly in place, this may cause your paper to drift as it is being cut. If you are using the cutting mat and your paper is being loaded onto the cutting mat correctly and held firmly in place, you may be experiencing this issue if you have loaded your cutting mat or material into the Silhouette lined up with the far left-hand side context of the machine, currently selected services is as opposed to lining up the cutting mat or material with the raised guide. If the cutting mat or material being cut is not lined up correctly with this guide and is not being initially grabbed between the two white rollers, you would experience the issue of your cutting mat or material drifting as it is being cut and your image would not be aligned properly. New Hardware Wizard appears each time Silhouette is powered on If your computer is asking you to install the software (even though it is already installed), this is likely when you are turning on the Silhouette or if you have unplugged the USB and are plugging it back in. Your computer is simply thinking there is a new hardware device it has not yet recognized. You may safely navigate through the automatic recommended installation as it simply is referring to the driver. The driver is contained on your installation CD, or in the case of downloading the software may be obtained from ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ in the Support section. The driver is actually not necessary for proper use of the software, but may be used to quiet the Windows Plug & Play feature which tries to find hardware drivers when new devices are connected. After re-installing the driver, you should no longer receive this prompt to install.follows: