Common use of TSE Response Clause in Contracts

TSE Response. Upon receipt of a Support Ticket from Customer, ▇▇▇▇▇▇▇ will assign the Support Ticket to its TSEs. Minerva’s TSEs are responsible for identifying the Error and gathering initial case information. If the Support Ticket can be satisfied through information dissemination and assistance in connection with installation, administration, and features and functions of the Covered Products, the applicable TSEs will use reasonable efforts to provide such assistance with such Support Ticket. Minerva’s response may include providing a written response, a telephonic response, a Hot Patch, supplementary documentation, logging into Customer’s system to troubleshoot an issue, a temporary work-around, a new Release or other correctional aids.

TSE Response. Upon receipt of a Support Ticket from Customer, ▇▇▇▇▇▇▇ will assign the Support Ticket to its TSEs. Minerva’s ▇▇▇▇▇▇▇’▇ TSEs are responsible for identifying the Error and gathering initial case information. If the Support Ticket can be satisfied through information dissemination and assistance in connection with installation, administration, and features and functions of the Covered Products, the applicable TSEs will use reasonable efforts to provide such assistance with such Support Ticket. Minerva’s ▇▇▇▇▇▇▇’▇ response may include providing a written response, a telephonic response, a Hot Patch, supplementary documentation, logging into Customer’s system to troubleshoot an issue, a temporary work-around, a new Release or other correctional aids.