Turn Around Time. Turn Around Time (TAT) is the time it takes NI to complete the requested service, not including shipping time. NI calculates TAT from the business day that NI receives the product at the NI Service Center to the business day that NI ships the product back to Customer from the NI Service Center. Typical NI service TAT is 10 to 15 business days. However, such typical TAT is only an estimate and does not qualify as representation or commitment by NI. Business days do not include Saturdays, Sundays, or NI-observed holidays in the regions where the service is performed. TAT does not include delays beyond NI’s control or delays due to a customer’s action or inaction. Actual TAT may vary depending on additional factors, such as the product to be serviced, the service to be provided, and the region where the service will be performed.
Appears in 2 contracts
Sources: Hardware and Systems Services Agreement, Hardware and Systems Services Agreement