Common use of TURN-AROUND TIMES AND RESPONSIBILITY Clause in Contracts

TURN-AROUND TIMES AND RESPONSIBILITY.  Emergencies, i.e. complete failure or where the failure affects the ability of the municipality to perform their business functional operations. This is to the sole discretion of the municipality – within 3 hours from being notified.  Urgent Response, i.e. partial system failure of malfunctioning and the rest of the system is still working – within 24 hours from being notified.  Normal response, i.e. new installations, extensions, modifications, minor repairs and general maintenance that does not affect municipality’s business functionality, or where the work does not have an immediate impact on the municipality - within 5 working days from being notified.

TURN-AROUND TIMES AND RESPONSIBILITY.  Emergencies, i.e. complete failure or where the failure affects the ability of the municipality to perform their business functional operations. This is to the sole discretion of the municipality – within 3 5 hours from being notified.  Urgent Response, i.e. partial system failure of malfunctioning and the rest of the system is still working – within 24 hours from being notified.  Normal response, i.e. new installations, extensions, modifications, minor repairs and general maintenance that does not affect municipality’s business functionality, or where the work does not have an immediate impact on the municipality - within 5 working days from being notified.