Tyler Responsibilities Sample Clauses

Tyler Responsibilities. 1.1 perform our maintenance and support obligations in a professional, good, and workmanlike manner, consistent with industry standards for SaaS, to resolve Defects in the Tyler Software (limited to the then- current version and the immediately prior version); provided, however, that if you or your Authorized Users modify the Tyler Software without our consent, our obligation to provide maintenance and support services on and warrant the Tyler Software will be void; 1.2 provide support during our established support hours; 1.3 maintain personnel that are sufficiently trained to be familiar with the Tyler Software in order to provide maintenance and support services; 1.4 keep your production environment on the then-current version or immediately prior version along with the appropriate documentation that we make generally available without additional charge; and 1.5 provide non-Defect resolution support of prior releases of the Tyler Software in accordance with our then- current release life cycle policy; and 1.6 provide help desk services to Authorized Users as set forth in this Exhibit C, Schedule 1.
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Tyler Responsibilities. When ▇▇▇▇▇’▇ support team receives a call from a Stakeholder or Registered User that a Downtime has occurred or is occurring, it shall work with the Stakeholder or Registered User to identify the cause of the Downtime (including whether it may be the result of an Error Incident or Force Majeure) and also to resume normal operations. Upon timely receipt of a Downtime report, ▇▇▇▇▇ must compare that report to ▇▇▇▇▇’▇ own outage logs and support tickets to confirm that a Downtime for which ▇▇▇▇▇ was responsible indeed occurred. ▇▇▇▇▇ shall respond to the Downtime report within 30 day(s) of receipt. To the extent ▇▇▇▇▇ has confirmed Downtime for which ▇▇▇▇▇ is responsible, ▇▇▇▇▇ will provide OCA with the relief set forth below.
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Tyler Responsibilities 
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Related to Tyler Responsibilities

  • Member Responsibilities The Member’s responsibilities shall include, but are not limited to: 3.17.1. Inform the CONTRACTOR of the loss or theft of ID cards, 3.17.2. Present ID cards when using health care services, 3.17.3. Be familiar with the CONTRACTOR’s Health Plan Procedures to the best of their abilities, 3.17.4. Call or contact the CONTRACTOR to obtain information and have questions clarified, 3.17.5. Provide participating network Providers with accurate and complete medical information, 3.17.6. Follow the prescribed course of care recommended by the Provider or let the Provider know the reasons the treatment cannot be followed, as soon as possible, And 3.17.7. Make every effort to keep a scheduled appointment or cancel an appointment in advance of when it is scheduled.

  • Buyer Responsibilities Buyer will: (a) promptly perform its obligations identified in the applicable Proposal or Order; (b) promptly provide all information reasonably required or useful for performance of the Service, including completion of the Order, prior to commencement of the Services; (c) designate a business contact and a technical contact to coordinate Buyer’s personnel and act as a liaison; (d) seek all consents and permits and provide all notices required in connection with the completion of the Services; and (e) provide Honeywell with prompt access to Buyer’s systems and premises as set forth in Section 12(c) (Working Hours for Services) to the extent necessary during the performance of the Services. If Buyer fails to perform any of Buyer’s obligations, Honeywell will: (i) be excused from failure to perform any of Honeywell’s affected obligations under this Agreement; (ii) be entitled to a reasonable extension of time, and a reasonable reimbursement of additional costs or fees incurred as a result of the same; and (iii) not be responsible for any liability arising from such failure. Honeywell is not responsible or liable for any problems, unavailability, delay or security incidents arising from or related to: (A) conditions or events reasonably outside of Honeywell’s control; (B) cyberattack; (C) public internet and communications networks; (D) data, software, hardware, services, telecommunications, infrastructure or networking equipment not provided by Honeywell, or acts or omissions of third parties Buyer retains; (E) Buyer’s and/or Buyer’s users’ negligence or failure to use the latest version or follow Documentation; (F) modifications or alterations not made by Honeywell; (G) loss or corruption of data; (H) unauthorized access via Buyer’s credentials; or (I) Buyer’s failure to use commercially reasonable administrative, physical and technical safeguards to protect Buyer’s systems or data or follow industry-standard security practices.

  • Engineer Responsibilities No subcontract relieves the Engineer of any responsibilities under this contract.

  • Our Responsibilities A. We will provide the Services in accordance with our then-current systems, standards, and procedures. Nothing requires us to provide you with any special programming; any system, program, or procedure implementation; or any special hardware or software. B. We will provide reports online for each fiscal day’s activity by 10:00 AM ET the next calendar day. Such reports will include an accounting for each currency with supporting detail of transaction activity, Daily Proceeds, reserves and funds transfers for transaction settlement services. Reports will be available for download on the online reporting tool for a period of 14 months from the date of issue. Reports may be upgraded, enhanced and/or modified by us at any time. C. We will initiate payment to you for the amount of each accepted Card transaction only after we receive payment. D. We have the right to honor and rely on the request(s) or instruction(s) of any person we reasonably believe to be your representative or Agent. In the event we receive returned mail intended for you, we may, but are not required to, procure a replacement address according to our standard operating procedures. E. We are only responsible for processing credits and adjustments for Card transactions that we originally processed. You authorize us to audit all Card transactions and deposits. We have the right to withhold amounts from you if we discover inaccuracies. F. We may report information about your account, late payments, missed payments, or defaults to credit bureaus. G. We may suspend or cease providing any Services to you in response to a Member Bank, Network, or Association request. We will use reasonable efforts to notify you if we suspend or cease any Services. H. We are responsible for the security of Cardholder data we store or transmit on your behalf only while it is in our possession and control.

  • User Responsibilities i. Users are required to follow good security practices in the selection and use of passwords; ii. Users shall ensure that unattended equipment is protected; and iii. Users shall adopt a clear desk policy for papers and removable storage media and a clear screen policy for information processing facilities.