Common use of Types of Support Clause in Contracts

Types of Support. Support for Customer will be provided by the FATHOM Technical Support Help Desk which utilizes a collaboration support model (non-tiered) which provides the agents the ability to resolve any issues in the most efficient way possible. 3.1.1 The Support Desk can be reached through the FATHOM Support website, via email or by phone depending on the requestor’s preference. 3.1.2 The Support Desk is staffed by live agents from 7 AM to 9 PM Eastern (4 AM to 6 PM Pacific). 3.1.3 Customer will be able to submit tickets 24 hours a day if needed and will be addressed during business hours the following day.