Unplanned Maintenance. a) DoIT will attempt to notify the User Entity of any unplanned maintenance activities no less than two (2) hours prior to commencement. ○ Note: Emergency activities requiring immediate remediation may not allow ample time for notification. b) Within twenty-four (24) hours after the completion of unplanned maintenance activity, the User Entity will be notified.
Appears in 1 contract
Sources: Service Agreement
Unplanned Maintenance. a) DoIT will attempt to notify the User Entity of any unplanned maintenance activities no less than two (2) hours prior to commencement. ○ Note: Emergency activities requiring immediate remediation may not allow ample time for notification.
b) Within twenty-four (24) hours after the completion of unplanned maintenance activity, the User Entity will be notified.
Appears in 1 contract
Sources: Service Agreement