UPGRADES AND SUPPORT Clause Samples

UPGRADES AND SUPPORT. 5.1 Subject to the payment of applicable Software subscription, maintenance and support fees that are specified by the Licensor or its resellers from time to time, the Licensee may be entitled to updates, upgrades or new releases for the Software ("Upgrades") and to software maintenance and support, which may be provided by the Licensor or its resellers. The terms of any Software maintenance and support and the Licensee's entitlement to Upgrades will be separately specified by the Licensor or its resellers to the Licensee at the time the Licence is granted. Apart from the forgoing, the Licensee has no entitlement to Software maintenance or support or to receive any Upgrades from the Licensor. 5.2 By installing, copying or otherwise using Upgrades, the Licensee agrees to be bound by any additional Licence terms that accompany such upgrades. 5.3 Upgrades are made in the Licensor’s sole discretion and the Licensor is not obligated to provide Upgrades to you under any circumstances. Software incorporating the Licensor’s internet base updating services may automatically check the version of the Software being used and may provide Upgrades automatically through the updating Service. 5.4 Scram reserves the right through Software to check for a valid subscription and may deny upgrades, disable Software or restrict functionality.

UPGRADES AND SUPPORT. This License shall entitle you to version updates and upgrades of the Software for the period of twelve months from the date of your purchase. For the purpose of this License, an “update” of the Software is defined as that which adds minor functionality enhancements or any bug fix to the current version (and may be identified by the change of the revision to the right of the 3.1 to 3.2) and an “upgrade” is a major release of the Software and is defined as that which incorporates major new features or enhancement that increase the core functionality of the Software (and may be identified by the change of the revision to the left of the decimal point, i.e. 4.X to 5.X). Whether a version release is an update or an upgrade is determined by amCharts in its sole discretion. This License shall entitle you to complimentary technical support of the Software via email for twelve months from the date of your purchase. This technical support shall not include support related to hardware of any kind, including without limitation servers that you use to deploy the Software or clients that users use to access your implementation of the software.

UPGRADES AND SUPPORT. This License shall entitle you to version updates of the Software for the period of twelve months from the date of your purchase. For the purpose of this License, an “update” of the Software is defined as that which adds minor functionality enhancements or any bug fix to the current version (and may be identified by the change of the revision to the right of the decimal point, i.e. 2.1 to 2.2) and an

UPGRADES AND SUPPORT. This License shall entitle you to version updates and upgrades of the Software for the period of three months from the date of your purchase. For the purpose of this License, an “update” of the Software is defined as that which adds minor functionality enhancements or any bug fix to the current version (and may be identified by the change of the revision to the right of the decimal point, i.e. 3.1 to 3.2) and an “upgrade” is a major release of the Software and is defined as that which incorporates major new features or enhancement that increase the core functionality of the Software (and may be identified by the change of the revision to the left of the decimal point, i.e. 4.X to 5.X). Whether a version release is an update or an upgrade is determined by amCharts in its sole discretion. amCharts will have no obligation to provide any technical support or maintenance for the Software. Support service can be purchased separately.

UPGRADES AND SUPPORT. TeamEngine continuously develops and improves the Service. The Customer will receive access to these upgrades of the Service, during the term of the Agreement, free of charge. TeamEngine will inform the Customer of any upcoming upgrades. TeamEngine will provide support to the administrative representative appointed by ▇▇▇▇▇▇▇▇.

UPGRADES AND SUPPORT. Eyemagnet may offer You Upgrades when they are released. In cases where new versions are offered with respect to the Eyemagnet Software, but are not accepted by You, Eyemagnet shall have no obligation to provide Support Services for older versions. The Subscription Contract may describe Upgrades and/or Support Services that Eyemagnet has agreed to provide You with respect to the Products. Except as otherwise provided in the Subscription Contract, Upgrades and Support Services will be available to You only if offered by Eyemagnet and purchased by You at Eyemagnet’s applicable rates. Eyemagnet may offer You Modules from time to time, subject to Your payment of such additional license and/or subscription fees and agreement to any terms and conditions applicable to the Modules. All Upgrades and Modules will form part of the Eyemagnet Software and must only be used in accordance with this CTEULA.

UPGRADES AND SUPPORT. This License shall entitle you to version updates and upgrades of the Software for the period of three months from the date of your purchase. For the purpose of this License, an “update” of the Software is defined as that which adds minor functionality enhancements or any bug fix to the current version (and may be identified by the change of the revision to the right of the decimal point, i.e. 3.1 to 3.2) and an “upgrade” is a major release of the Software and is defined as that which incorporates major new features or enhancement that increase the core functionality of the Software (and may be identified by the change of the revision to the left of the decimal point, i.e.

UPGRADES AND SUPPORT. (a) If You notify Tradeslot of any: (i) difficulties You are having with the Service – Tradeslot must endeavour to notify You of an appropriate method of use (by telephone, fax or email as Tradeslot considers appropriate) as soon as reasonably practicable; or (ii) defect in the Service – Tradeslot must endeavour to correct that defect as soon as reasonably practicable. (b) Apart from the services identified in clause 9(a), Tradeslot is not obliged to provide any other support or maintenance to You, unless otherwise agreed in writing.

UPGRADES AND SUPPORT. If Customer desires to receive continuing support and upgrades beyond those set forth on Attachment A, it agrees to pay Digital Lava an amount equal to Forty Percent (40%) of Payments due for Services. Any such support and upgrade fees will be due in cash at the beginning of the year for which such support will be provided. Note: This was not discussed with Stigler. We can put this in and choose to waive it.