Upgrades; End of Support. ▇▇▇▇▇▇+Gyr and Customer will mutually agree on an Upgrade schedule for Cloud Software. Services include at least one (1) Cloud Software Upgrade per calendar year. Customer agrees to remain on a Supported Release of Cloud Software. Cloud Software DOES NOT INCLUDE any application or tools software running on local Customer computers or other Customer equipment. Customer acknowledges that new features may be added to the SaaS Services based on market demand and technological innovation. Accordingly, as ▇▇▇▇▇▇+Gyr develops enhanced versions of the SaaS Service, ▇▇▇▇▇▇+Gyr may cease to maintain and support older versions of the Cloud Software (“EOS). ▇▇▇▇▇▇+Gyr will use commercially reasonable efforts to provide Support Services with respect to older version of the Cloud Software that may accompany the SaaS Service. ▇▇▇▇▇▇+Gyr shall have no obligation to support Cloud Software outside of ▇▇▇▇▇▇+Gyr’s stated EOS policy for the applicable Cloud Software. Such EOS policies shall be made available to Customer either in the accompanying Documentation or upon request and are subject to update from time to time in ▇▇▇▇▇▇+Gyr’s reasonable discretion with no less than a twelve (12) month EOS notification period.
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Sources: Software as a Service Agreement, Software as a Service Agreement