Common use of Urgent Priority Clause in Contracts

Urgent Priority. CentralSquare will provide a procedural or CentralSquare will work continuously configuration workaround or a code (including after hours) to provide the Client correction that allows the Client to resume with a solution that allows the Client to resume normal operations on the production system. nonnal operations on the production system. CentralSquare will use commercially reasonable efforts to resolve the issue as soon as possible and not later than 36 hours after notification. Priority Priority 3 - CentralSquare will provide a procedural or CentralSquare will work to provide the Client configuration workaround that allows the with a resolution which may include a Client to resolve the problem. workaround or code correction within a timeframe that takes into consideration the impact of the issue on the Client and CentralSquare's User base. Priority 3 issues have priority scheduling in a subsequent release. Priority 4- Medium Priority If CentralSquare determines that a reported Medium Priority error requires a code correction, such issues will be addressed in a subsequent release when applicable. Priority 5- Low Priority CentralSquare will work to provide the Client with a resolution which may include a workaround or code correction in a future release of the software. Priority 4 issues have no guaranteed resolution time. Low Priority issues are logged by There is no guaranteed resolution time for Low CentralSquare and addressed at the company's Priority issues. discretion according to CentralSquare's roadmap planning process.