Urgent. An Incident where Your production use of eLabNext Software is stopped or so severely impacted that You cannot use the system at all, affecting all users.
Appears in 3 contracts
Sources: Support and Availability Commitment Terms, Support and Availability Commitment Terms, Support and Availability Commitment Terms
Urgent. An Incident where Your production use of eLabNext Software is stopped or so severely impacted that You cannot use the system at all, affecting all usersusers or a security or data breach.
Appears in 1 contract