Common use of Usage Monitoring Clause in Contracts

Usage Monitoring. RapidSOS monitors and collects configuration, performance, usage, and consumption data relating to the use of RapidSOS Services by Personnel, and may monitor Agency’s use of the RapidSOS Services, in each case: (a) to facilitate the delivery of the RapidSOS Services (such as tracking entitlements, providing support, monitoring the performance, integrity, and stability of the RapidSOS Services’ infrastructure, and preventing or addressing service or technical issues), (b) to improve the RapidSOS Services and provide anonymized analytics, (c) to ensure compliance with the terms of this Agreement. Agency shall not block or interfere with any such monitoring. For the avoidance of doubt, Agency acknowledges and agrees that RapidSOS may from time to time collect for its internal use in order to facilitate the delivery and maintenance of the RapidSOS Services, configuration, performance, usage and consumption data relating to the use of the RapidSOS Services by Customers and/or Agency consisting of: (a) date and time of event; (b) type of operation executed by the flow execution (e.g. SMS, call, 9-1-1 call, telephony events, etc.);