User Support. 3.3.1. User support includes 1 PC per User unless otherwise agreed. 3.3.2. User Support includes supporting the user to the extent of ensuring all agreed services are functioning and provisioned. This does not include any training. 3.3.3. Support for users does not extend to mobile devices unless agreed to. 3.3.4. User Support will be provided remotely unless agreed. Any call out required will be covered by the User Support.
Appears in 3 contracts
Sources: It Support and Services Agreement, It Support and Services Agreement, It Support and Services Agreement