User Support. The Provider shall ensure that the Customer has access to user support (helpdesk) between 0800 and 1530 hrs, Monday to Friday.
Appears in 2 contracts
User Support. The Provider shall ensure that the Customer has access to user support (helpdesk) between 0800 and 1530 hrshours, working days Monday to Friday.
Appears in 1 contract
Sources: Service Level Agreement