Utility Server Services. Non-Consolidated SCCM Support (1) Non- Consolidated SCCM server in service at any point during a month will equal one (1) billable unit. The Non-Consolidated SCCM Support classification requires DIR and Service Provider’s finance and operational mutual agreement and will be subject to the Service Request Management timelines as defined in the SMM. The initial hardware purchase will be charged as an HSC and software will be charged as SSC. If replacement hardware is needed, the DCS Customer can engage the Service Provider to contact the vendor designated by the DCS Customer to have a replacement sent out. DCS Customers are responsible for all other support (e.g., software updates, configuration updates, patching, and security or virus update support, backup, storage management, disaster recovery. Service Provider will charge a one-time installation fee, specified in Attachment 4- A, for each new Non-consolidated SCCM Support server installed. The installation fee includes installation rack, stack, cabling and initial configuration. The installation fee is only applicable to net new Non-consolidated SCCM Support server installations; it does not apply retroactively or to fixes, reinstallations, or replacements.
Appears in 3 contracts
Sources: Data Center Services Service Component Provider Master Services Agreement, Data Center Services Master Services Agreement, Data Center Services Service Component Provider Master Services Agreement