Vendor Applications. As an option, Verizon provides monitoring and management for the following Genesys, NICE, Verint and Cisco products, for an additional charge. 1. Inbound Routing & Reporting 2. SIP Interaction Routing & Reporting
Appears in 3 contracts
Sources: Contact Center Managed Service Agreement, Contact Center Managed Service Agreement, Contact Center Managed Service Agreement
Vendor Applications. As an option, Verizon provides monitoring and management for the following Genesys, NICE, Verint NICE and Cisco products, for an additional charge.
1. Inbound Routing & Reporting 2. SIP Interaction Routing & ReportingReporting 3. IVR & Reporting 4. Speech Enabled IVR
Appears in 1 contract