Verbal Requests for PCP Change. The contractor may accept verbal requests from enrollees or authorized persons to change PCPs. However, the contractor shall document the verbal request including at a minimum name of caller, date of call, and selected PCP. The contractor shall process the request and return the enrollee identification card or self-adhering sticker to the enrollee within ten (10) calendar days of the request for PCP change.
Appears in 3 contracts
Sources: Contract to Provide Services (Amerigroup Corp), Contract to Provide Services (Centene Corp), Contract to Provide Services (Americhoice Corp)