Common use of Version Support Clause in Contracts

Version Support. Speedment will provide Support Services for specific releases and versions of the Software as follows: (a) A three-place numbering scheme is used to designate released versions of the Software. The format is R.V.M, where ‘R’ indicates the release level, ‘V’ indicates the version level, and ‘M’ indicates the maintenance fix level. An example would be version 1.1.3. Often in referring to general product versions and releases, the maintenance level is omitted. For example, both 1.1.3 and 1.1.4 may sometimes be referred to as Version 1.1.b. Each Version will be supported for eighteen (18) months from the date the Version is initially released. Support for each Version is supplied via maintenance fixes. Speedment will fix errors only in the most current maintenance fix level of the Software. Customer Support will direct customers to existing fixes/patches and workarounds applicable to the reported case. Customer Support may direct customers to upgrade to a more current release / version / maintenance fix of the Software. (b) In the event that support for a version would normally expire under Section 6(a) and no later version has been released, support for the old version will be extended until the date that is thirty (30) days after the date on which a new version is released. (c) In the event that support for a version would normally expire under Section 6(a), and no further versions are planned, a product may be end-of-life. The decision to end-of-life any Software product will be announced to Customer twelve (12) months ahead of the date that support for all versions of such Software product will no longer be available.