Common use of Videoconferencing Equipment Clause in Contracts

Videoconferencing Equipment. OTN supports a wide range of videoconferencing equipment for clinical telemedicine applications, as well as healthcare education and administration. This equipment includes telemedicine carts for mobile diagnostics and treatment, room-based systems designed to host multi-participant virtual meetings, and desktop systems for personal consultations. We also support a variety of peripherals such as exam cameras, document cameras, ENT scopes and headphones, chosen for their functionality, ease-of-use and compatibility with our telemedicine carts. Your OTN Regional Manager can help you select the right videoconferencing systems and medical peripherals for your specific needs. For a full list of supported equipment, see Appendix A: List of Standard Equipment. OTN’s List of Standard Equipment represents a careful balance between freedom of choice and adherence to standards. Since most members purchase their own equipment, we have no wish to interfere in your organization’s procurement policies and processes. However, OTN’s commitment to service quality requires that all endpoints connected to the OTN network be capable of error-free communication with all other endpoints. Videoconferencing products and software systems supported by OTN are rigorously tested to ensure interoperability with each other and with OTN’s core infrastructure, providing a consistent, high-quality user experience. As our Vendors of Record introduce new products, we subject these to the same extensive testing to ensure seamless compatibility with equipment currently in use on the network. Equipment that meets these criteria is certified and added to the List of Standard Equipment. Note: If your equipment is not on the List of Standard Equipment, you can still participate in OTN as an Off-Net member (see 3.1.2 Off-Net Connections). As equipment vendors introduce new products into the telemedicine market, old products are eventually delisted. The service life of videoconferencing systems is typically eight years. After about five years of production, the manufacturer will declare the system as End of Life (EOL). EOL products are still supported, but are no longer developed: that is, new features and functions are not introduced for these systems. Two or three years after reaching EOL, a product will be declared End of Service (EOS). At this point, the manufacturer discontinues support for the product. The manufacturer will not warrant the product, provide software patches or bug fixes, guarantee the availability of replacement parts, or accept trouble tickets for EOS systems. Periodically, OTN is notified by one of our Vendors of Record that a particular product has been declared EOS. At that point, we remove the product from the List of Standard Equipment and communicate with affected members to let them know of the change and to help them plan for the replacement of their equipment. Note: OTN cannot support EOS systems on the network. These systems may pose interoperability issues, degrade the quality of service for other members, or reduce the functionality of our core infrastructure. Since manufacturers do not support EOS systems, we are unable to rectify these problems or to deliver on the commitments of our Service Level Agreement. Although we make every reasonable effort to work with our members to find acceptable solutions for EOS replacement, OTN reserves the right to exclude from the network any device that does not comply with our standard, as defined by the current List of Standard Equipment. The List of Standard Equipment specifies not only hardware makes and models, but software revision levels for the operating systems that run on the videoconferencing equipment. Software revisions address known issues with the equipment, and ensure interoperability with other systems. It is very important that all systems on the network be maintained at the correct software revision level. This is not always the most current release, but is the version that OTN has tested and certified. Provided your equipment is kept under manufacturer’s warranty, the OTN Service Desk can remotely install the correct software revision on your videoconferencing system. Often this step is required in order to address a reported issue. The ability of the Service Desk technicians to access your videoconferencing system remotely requires that we maintain administrative rights. This also allows us to make configuration changes, gather performance metrics and trouble- shoot issues. Note: Remote access and support from the Service Desk is only possible with On-Net systems. Always check with your OTN Regional Manager before purchasing new telemedicine equipment, to ensure that your intended purchase is supported on the network.

Videoconferencing Equipment. ‌ OTN supports a wide range of videoconferencing equipment for clinical telemedicine applications, as well as healthcare education and administration. This equipment includes telemedicine carts for mobile diagnostics and treatment, room-based systems designed to host multi-participant virtual meetings, and desktop systems for personal consultations. We OTN also support supports a variety of peripherals such as exam cameras, document cameras, cameras and ENT scopes and headphonesscopes, chosen for their functionality, ease-of-use and compatibility with our telemedicine carts. Your OTN Regional Manager Vendor Management can help you to select the right videoconferencing systems and medical peripherals for your the site’s specific needs. For a full list of supported equipment, see Appendix A: the List of Standard EquipmentEquipment . Figure 5: Telemedicine Cart OTN’s List of Standard Equipment represents the videoconferencing equipment and peripherals certified by OTN as well as a careful balance between freedom snapshot of choice and adherence to standardsEnd of Life/End of Service (EOL/EOS) equipment. Since most members Members purchase their own equipment, we have no wish to OTN does not interfere in your the organization’s procurement policies and processes. However, OTN’s commitment to service quality requires that all endpoints connected to the OTN network be capable of error-free communication with all other endpoints. Videoconferencing products and software systems supported by OTN are rigorously tested to ensure interoperability with each other and with OTN’s core infrastructure, providing a consistent, high-quality user experience. As our Vendors of Record introduce new products, we subject these to the same extensive testing to ensure seamless compatibility with equipment currently in use on the OTN network. Equipment that meets these criteria is certified and added to the List of Standard Equipment. Note: If your equipment is not on the List of Standard Equipment, you can still participate in OTN as an Off-Net member (see 3.1.2 Off-Net Connections). As equipment vendors manufacturers introduce new products into the telemedicine market, old products are eventually delisteddiscontinued. The service life of videoconferencing systems is typically eight years. After about five years of production, the manufacturer will declare the system as End of Life (EOL). EOL products are still supported, supported but are no longer developed: that is, developed which means new features and functions are not introduced for these systems. Two Four or three five years after reaching EOLthe EOL date, a product will be declared End of Service (EOS). At this point, the manufacturer discontinues any support for the product. The manufacturer will not warrant the product, provide software patches patches, or bug fixes, guarantee the availability of replacement parts, or accept trouble tickets for EOS systems. Periodically, OTN is notified by one of our Vendors of Record that a particular product has been declared when products are EOL/EOS. At that pointOTN communicates these changes to members in an annual inventory statement detailing equipment and EOS dates at each site, we remove the product from the List of Standard Equipment and communicate with affected members to let them know of the change and to help them plan for the replacement of their equipmenta “best practice” message. Note: OTN cannot offers limited technical support for approved models of EOS systems on the network. These A list of supported and unsupported equipment can be found at the List of Standard Equipment . EOS systems may pose interoperability issues, degrade the quality of service for other membersMembers, or reduce the functionality of our core infrastructure. Since manufacturers do not support EOS systems, we are unable to rectify these problems or to deliver on the commitments of our Service Level Agreement. Should an EOS system be causing repeated issues on the network, be interfering with quality of events for other participants or prevent OTN from completing necessary upgrades, OTN will notify the member and deactivate the system immediately. Although we make every reasonable effort to work with our members Members to find acceptable solutions for EOS replacementreplacements, it is the Member’s responsibility to work directly with their vendors to be aware of EOS dates and arrange for replacement equipment. OTN reserves the right to exclude from the network any device that does not comply with our standardits standards, as defined by the current List of Standard Equipment. The List of Standard Equipment specifies not only hardware makes and models, but software revision levels for the operating systems that run on the videoconferencing equipment. Software revisions address known issues with and bugs for the equipment, equipment and ensure interoperability with other systems. It is very important that all systems on the network be are maintained at the correct software revision levellevels. This is not always the most current release, release but is the version that OTN has tested and certified. Provided your It is advisable to keep the equipment is kept under the manufacturer’s warranty, warranty for the OTN Service Desk can remotely Technical Support to install the correct software revision revisions on your the videoconferencing systemsystems. Often this step is required in order to address a reported issue. The ability of OTN requires administrative rights to the Service Desk technicians to access your room-based videoconferencing system remotely requires that we maintain administrative rights. This also allows us systems to make configuration changes, gather performance metrics and trouble- trouble-shoot issues. Note: Remote access and support from the Service Desk is only possible with On-Net systems. Always check with your the OTN Regional Account Manager before purchasing new telemedicine equipment, to ensure that your intended purchase the equipment is supported on the OTN network.