Virtual Communications Express Call Center. With the VCE Call Center feature, Verizon provides a fully integrated communications management capability, enabling automatic call distribution, customizable automated answer, and network queue hold music for Customer’s supervisors and agents handling calls in a call center environment. VCE Call Center capabilities include: 2.3.4.1 Routing Definition. Routing definitions are provided for overflow, stranded, and after-hours calls.
Appears in 2 contracts
Sources: Virtual Communications Service Agreement, Virtual Communications Service Agreement