Visual Communications Software Maintenance Services and Options. 1) Hosted and On Premises Models. FWI offers a database and infrastructure hosting service as well as an option to install various components of this database and infrastructure on premises. The specific terms governing the installation method chosen by You shall be set forth in the applicable Opportunity Document(s). If a hosted model is chosen, Your data may be stored and accessed via a shared server or a dedicated server according to Your data security needs and as described in the Opportunity Document(s). 2) FWI may, without liability, suspend the Visual Communication Software or its FWI hosted environments to the extent necessary to address the following circumstances: (a) following a possible or actual security breach or cyber-attack on FWI, (b) in order to protect FWI’s systems; (c) if required by a governmental entity or law enforcement agency; or (d) upon the effective date of termination or expiration of the Master Agreement. You shall receive written notification of such suspension, including the basis of such suspension within two (2) hours of such occurrence. FWI will provide You written notification of its resolution within five (5) five days of the initial occurrence.
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Sources: Master Software and Services Agreement, Master Software and Services Agreement