VMU Authorized User Satisfaction Survey Sample Clauses

VMU Authorized User Satisfaction Survey. Following the completion of Transition, annually (unless otherwise agreed in writing by the Parties), an independent third party selected by the Parties shall conduct a VMU Authorized User Satisfaction Survey for each VMU Site. The survey shall, at a minimum, cover at least the following classes of users: (1) sample of end users of the Services and (2) all senior management of VMU. The content, scope, and method of the survey shall be consistent with the baseline VMU Authorized User Satisfaction Survey conducted pursuant to Section 13.1 and the timing of the above surveys are subject to VMU’s approval. It is the goal of IBM to increase VMU Authorized User satisfaction for each class of VMU Authorized Users. The baseline for determining the initial gap shall be the results of the surveys conducted pursuant to Section 13.1. The baseline for determining subsequent gaps will be the results of the VMU Authorized User Satisfaction Survey compared to the immediately prior VMU Authorized User Satisfaction Survey. IBM agrees that VMU Authorized User Satisfaction Surveys shall be a key performance incentive for merit-based compensation for the Project Executive and Delivery Project Executives assigned to VMU’s account.
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Related to VMU Authorized User Satisfaction Survey

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