Voice Calls Service Clause Samples

The 'Voice Calls Service' clause defines the terms and conditions under which voice call services are provided to the customer. It typically outlines the scope of the service, such as the types of calls covered (local, long-distance, international), any usage limitations, and the responsibilities of both the service provider and the customer. For example, it may specify how call quality is maintained or what happens in the event of service interruptions. The core function of this clause is to set clear expectations for both parties regarding the provision and use of voice call services, thereby minimizing misunderstandings and disputes.
Voice Calls Service. The Voice Calls Service shall enable voice calls to UK and international land lines and mobiles. The Voice Calls Service shall provide for charging by the second (in addition to any other charging method that the Supplier may offer). The Voice Calls Service shall support the transmission of voice, fax and data (via modems). The Voice Calls Service shall conform to the relevant standards identified in the Supplier Service Description. The Supplier shall be able to provide a range of call-related service features as listed in the Supplier’s entries in the Service Catalogue and described in the Supplier’s Service Description. The Supplier shall ensure that the Contracting Body is able to continue to use their existing internal telephone numbers and existing PSTN numbers when transitioning to the Supplier’s voice Services. The Voice Calls Service shall provide for calls made within a Contracting Body’s organisation to be routed without accessing the PSTN where appropriate connectivity exists. The Supplier shall not charge for calls within a Contracting Body’s organisation that are routed without accessing the PSTN. The Supplier shall provide for number porting/novation following termination or expiry of the Call Off Contract.
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Voice Calls Service. The Voice Calls Service shall enable voice calls to UK and international land lines and mobiles. The Voice Calls Service shall provide for charging by the second (in addition to any other charging method that the Supplier may offer). The Voice Calls Service shall support the transmission of voice, fax and data (via modems). The Voice Calls Service shall conform to the relevant standards identified in the Supplier Service Description. The Supplier shall be able to provide a range of call-related service features as listed in the Supplier’s entries in the Service Catalogue and described in the Supplier’s Service Description. The Supplier shall ensure that the Contracting Body is able to continue to use their existing internal telephone numbers and existing PSTN numbers when transitioning to the Supplier’s voice Services. The Voice Calls Service shall provide for calls made within a Contracting Body’s organisation to be routed without accessing the PSTN where appropriate connectivity exists. The Supplier shall not charge for calls within a Contracting Body’s organisation that are routed without accessing the PSTN. The Supplier shall provide for number porting/novation following termination or expiry of the Call Off Contract. The Data Access Services shall provide a range of connectivity options for transmission of data to and from Contracting Body premises, including as a minimum (but not necessarily limited) to E1 (2Mbits/sec) or equivalent. The Data Access Services may include traditional Synchronous Digital Hierarchy (SDH) and Ethernet options, and may also include wireless options. The Data Access Services shall conform to the relevant standards identified in the Supplier Service Description. The Supplier shall provide any structural or civil engineering works necessary for its provision of the Data Access Service.
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