Common use of Waiting times for Services Clause in Contracts

Waiting times for Services. (a) After a Service User or Service User’s caregiver has presented a Prescription Form, order or NRT Exchange Card to you, you must Dispense: (i) ninety percent of Prescription Items within one hour of being presented at your Pharmacy; (ii) ninety-nine percent of Prescription Items before the end of the next Business Day if presented during a Business Day; (iii) one hundred percent of Prescription Items within two Business Days if presented during a Business Day. (b) You must maintain adequate stocks, or be able to obtain adequate stocks, of all Pharmaceuticals to meet the above waiting time requirements and your failure to do so will not be considered to be an Uncontrollable Event. (c) Waiting times outside these requirements may be acceptable to us if there is mutual agreement reached between you and the Service User. (d) The waiting times in paragraph (a) above will not apply if a Prescription Item is a Pharmaceutical that is not readily available in New Zealand at the time that you are presented with the Prescription Form. (e) We may specifically vary this clause, after negotiation and agreement with you, taking into account your particular supply arrangements.