Waiver Requests. Generators may submit requests for de minimis waivers and physical space waivers to the City or its designee. If a Generator submits a request for a waiver to the Franchisee, the Franchisee shall refer the Generator to the City or its designee. Upon request of the City, the Franchisee shall support the City in the waiver review process by providing requested Customer information. If the City or its designee grants a waiver to a Generator, the City shall notify the Franchisee and Franchisee shall update the Customer’s information and Service Level in accordance with record-keeping and reporting requirements presented in Article 7 (Other Services: Billing, Reporting, Record-Keeping, and Public Education).
Appears in 2 contracts
Sources: Franchise Agreement, Franchise Agreement