Common use of Warranties and Returns Clause in Contracts

Warranties and Returns. 5.1 Subject to the conditions in this Clause 5, Goods sold in the UK mainland may be returned for a refund, exchange or replacement within 30 days provided they are returned unused, in a saleable condition and in their original packaging. Goods that have been opened, marked/soiled, damaged or used will not be entitled to a refund. Certain large or bulky items may also be subject to a restocking fee (usually £150). The carriage cost of returns is also chargeable for returned items. 5.2 Goods are guaranteed against defects in accordance with the terms of the Active Food Systems warranty or for 2 year from delivery unless otherwise stated. Goods reported faulty within the specified warranty period may be repaired, replaced or exchanged at Active Food Systems’s discretion. Parts and labour under this warranty are guaranteed in the UK mainland only. Warranties include all parts of the grills except ignitors, bar grills, burner caps and ceramic stone which all are not covered within the warranty except for manufacturing defect. Any manufacturing defects of these parts must be reported to Synergy Grill within 30 days from delivery. 5.3 Goods that are missing from delivery or damaged due to delivery must be reported to Active Food Systems within 48 hours of delivery. Large Goods such as Grills must be inspected by the Customer on delivery for damage and an acceptance of delivery docket completed noting any damage that resulted from delivery. 5.4 The warranties in this Clause 5 do not apply to any defect in the Goods caused by the fault, negligence or failure of the Customer to use the goods for their normal intended purposes or failure to adhere to manufacturer instructions (including storage, use in incorrect environment, maintenance and cleaning). Shelves, tray slides, castors and legs, fuses, keys, locks, glass, mains plugs and leads, hose connections and consumables are warranted to be free from defect on delivery only and any damage caused due to delivery must be reported to Active Food Systems within 24 hours to qualify for replacement, repair or refund at Active Food Systems’s discretion. Engineer call-outs and repairs carried out on non-warranty faults or defects may be subject to further charges including where the Customer has missed or is unduly late for an arranged call-out. No Goods will be sold on a ‘sale or return’ basis without prior written approval by Active Food Systems. Active Food Systems may in its reasonable discretion invalidate warranties for any Goods that have been or are suspected to have been altered, tampered with, serviced, repaired or attended to without Active Food Systems’s prior approval. 5.5 Statutory rights for Customers placing Orders as private consumers (as defined by law) are not affected.

Warranties and Returns. 5.1 Subject to the conditions in this Clause 5, Goods sold in the UK mainland may be returned for a refund, exchange or replacement within 30 days provided they are returned unused, in a saleable condition and in their original packaging. Goods that have been opened, marked/soiled, damaged or used will not be entitled to a refund. Certain large or bulky items may also be subject to a restocking fee (usually £150). 200) or 10% cost of the product (whichever of the two is higher) The carriage cost of returns is also chargeable for returned items. 5.2 Goods are guaranteed against defects in accordance with the terms of the Active Food Systems warranty or for 2 one year from delivery unless otherwise statedwith a further one year upon registration of the product online. Refurbished grills come with a 6 month warranty with a further 6 months upon registration of the product online. Goods reported faulty within the specified warranty period may be repaired, replaced or exchanged at Active Food Systems’s discretion. Parts and labour under this warranty are guaranteed in the UK mainland only. Warranties include all parts of the grills except ignitors, bar grills, burner caps and ceramic stone which all are not covered within the warranty except for manufacturing defect. Any manufacturing defects of these parts must be reported to Synergy Grill within 30 days from delivery. 5.3 Goods that are missing from delivery or damaged due to delivery must be reported to Active Food Systems within 48 hours of delivery. Large Goods such as Grills must be inspected by the Customer on delivery for damage and an acceptance of delivery docket completed noting any damage that resulted from delivery. 5.4 The warranties in this Clause 5 do not apply to any defect in the Goods caused by the fault, negligence or failure of the Customer to use the goods for their normal intended purposes or failure to adhere to manufacturer instructions (including storage, use in incorrect environment, maintenance and cleaning). Shelves, tray slidesbar grills, burner caps and ceramic stone, ignitors, castors and legs, fuses, keys, locks, glass, mains plugs and leads, hose connections and consumables are warranted to be free from defect on delivery only and any damage caused due to delivery must be reported to Active Food Systems within 24 hours 5 days to qualify for replacement, repair or refund at Active Food Systems’s discretion. . 5.5 Engineer call-outs and repairs carried out on non-warranty faults or defects may will be subject to further charges including where the Customer has missed or is unduly late for an arranged call-out. No Goods will be sold on a ‘sale or return’ basis without prior written approval by Active Food Systems. Active Food Systems may in its reasonable discretion invalidate warranties for any Goods that have been or are suspected to have been altered, tampered with, serviced, repaired or attended to without Active Food Systems’s prior approval. 5.5 5.6 Statutory rights for Customers placing Orders as private consumers (as defined by law) are not affected.

Warranties and Returns. 5.1 Subject to the conditions in this Clause 5, Goods sold in the UK mainland may be returned for a refund, exchange or replacement within 30 days provided they are returned unused, in a saleable condition and in their original packaging. Goods that have been opened, marked/soiled, damaged or used will not be entitled to a refund. Certain large or bulky items may also be subject to a restocking fee (usually £150)fee. Certain Goods cannot be returned for hygiene purposes. Certain Goods such as knives must be returned in adequate postal packaging for health and safety reasons. Certain last-in-line or special-to-order Goods may also be non-returnable and will be flagged accordingly on the Love Tiki website or catalogue. The carriage cost of returns is also chargeable for returned itemsmay be refunded in whole or in part to the Customer at Love Tiki’s discretion. 5.2 Goods are guaranteed against defects in accordance with the terms of the Active Food Systems manufacturer’s warranty or for 2 1 year from delivery unless otherwise stated. Goods reported faulty within the specified warranty period may be repaired, replaced or exchanged at Active Food SystemsLove Tiki’s discretion. Parts and labour under this warranty are guaranteed in the UK mainland only. Warranties include all parts of the grills except ignitors, bar grills, burner caps and ceramic stone which all are not covered within the warranty except for manufacturing defect. Any manufacturing defects of these parts must be reported to Synergy Grill within 30 days from delivery. 5.3 Goods that are missing from delivery or damaged due to delivery must be reported to Active Food Systems Love Tiki within 48 hours of delivery24 hours. Large Goods such as Grills refrigerators must be inspected by the Customer on delivery for damage and an acceptance of delivery docket completed noting any damage that resulted from delivery. Goods that are missing from delivery must be reported to Love Tiki in writing within 7 days from delivery. 5.4 The warranties in this Clause 5 do not apply to any defect in the Goods caused by the fault, negligence or failure of the Customer to use the goods for their normal intended purposes or failure to adhere to manufacturer instructions (including storage, use in incorrect environment, maintenance maintenance, de-scaling and cleaning). ShelvesGaskets, refrigerants, filter driers, shelves, tray slides, castors and legs, electric lamps, fuses, keys, locks, glass, filters, mains plugs and leads, hose connections and consumables are warranted to be free from defect on delivery only and any damage caused due to delivery must be reported to Active Food Systems Love Tiki within 24 hours to qualify for replacement, repair or refund at Active Food SystemsLove Tiki’s discretion. Goods marked ‘no commercial warranty’ are sold without any warranties unless otherwise stated. Certain Goods may be disposed of in accordance with Love Tiki safety instructions for replacement, exchange or refund with Love Tiki’s prior approval. Engineer call-outs and repairs carried out on non-warranty faults or defects may be subject to further charges including where the Customer has missed or is unduly late for an arranged call-out. No Goods will be sold on a ‘sale or return’ basis without prior written approval by Active Food SystemsLove Tiki. Active Food Systems Love Tiki may in its reasonable discretion invalidate warranties for any Goods that have been or are suspected to have been altered, tampered with, serviced, repaired or attended to without Active Food SystemsLove Tiki’s prior endorsement or approval. 5.5 Old electrical & electronic equipment may be disposed of by prior arrangement in compliance with WEEE regulations. Full details of Love Tiki’s WEEE compliance policy are available on the Love Tiki website. 5.6 Statutory rights for Customers placing Orders as private consumers (as defined by law) are not affected.