Common use of Warranties and Returns Clause in Contracts

Warranties and Returns. 5.1 Change of mind returns may be rejected, refunded in whole or in part to the Customer at GoldenHOOD's discretion. Where a refund is accepted, goods delivered may be returned for a refund, exchange or replacement within 30 days provided they are returned unused, in a saleable condition and in their original packaging. Certain large or bulky items may be subject to a restocking fee. Certain Goods cannot be returned for hygiene purposes. Certain Goods such as knives must be returned in adequate postal packaging for health and safety reasons. The cost of returns may be refunded in whole or in part to the Customer at GoldenHOOD's discretion. 5.2 Goods that are damaged on delivery must be reported to GoldenHOOD within 24 hours. Large Goods such as fridges must be visually inspected by the Customer on delivery for damage and an acceptance of delivery docket completed noting any damage that resulted from delivery. Goods that are missing, delivered faulty or defective by GoldenHOOD may be replaced, repaired, refunded or exchanged at GoldenHOOD's discretion provided GoldenHOOD is informed in writing within 28 days. Certain Goods may be disposed of in accordance with GoldenHOOD safety instructions for replacement, refund or exchange with GoldenHOOD's prior approval. 5.3 Clauses 5.1 and 5.2 above do not apply to any defect in the Goods caused by the fault, negligence or failure of the Customer to adhere to manufacturer instructions. Engineer call-outs and repairs carried out on non-warranty faults or defects may be subject to further charges. No Goods will be sold on a 'sale or return' basis without the prior written approval of GoldenHOOD. 5.4 Statutory rights for Customers placing Orders under $40,000 as private consumers for personal, domestic or household use (as defined by law) are not affected.