Common use of Warranty limitation – DSM and Query Manager Clause in Contracts

Warranty limitation – DSM and Query Manager. EPI-USE shall not be liable for any system errors, incorrect results or any other damage or malfunction caused by Query Manager or DSM functionality created by Client, its employees, its Client affiliates, or its Client contractors, nor shall EPI-USE and EPI-USE employees and contractors trouble-shoot or repair such functionality cost-free. Trouble-shooting of such functionality shall be excluded from the standard services level agreement and shall be performed upon receipt of a written request, duly authorized by the applicable Client representative, at the same rate as the implementation and training fees quoted in the relevant SOW, unless agreed otherwise by the parties.