Common use of Written Information Clause in Contracts

Written Information. (1) The MCO shall submit to the STATE for review and approval written information intended for Enrollees or Potential Enrollees. Information requiring approval is listed in the Materials Guide posted on the DHS managed care website. The list of materials identifies information that is submitted for purposes of file and use, information only, STATE review and approval, or information not to be submitted. The STATE will notify the MCO of any changes or updates to the Materials Guide. (2) The MCO shall determine and translate vital documents and provide them to households speaking a prevalent non-English language, whenever the MCO determines that five percent (5%) or one thousand (1,000) persons, whichever is less, of the population of persons eligible to be served or likely to be affected or encountered in the MCO’s Service Area speak a non-English language. For purposes of this section, “prevalent” means a significant number or percentage of Enrollees and Potential Enrollees speak a non-English language. If a Potential Enrollee or Enrollee speaks any non-English language, regardless of whether it meets the threshold, the MCO must provide that the Potential Enrollee or Enrollee receives free of charge information in his or her primary language, by providing oral interpretation or through other means determined by the MCO.

Written Information. (1) The MCO shall submit to the STATE for review and approval written information intended for Enrollees or Potential and potential Enrollees. Information requiring approval is listed in the Materials Guide posted on the DHS managed care website. The list of materials identifies information that is submitted for purposes of file and use, information only, STATE review and approval, or and information not to be submitted. The STATE will notify the MCO of any changes or updates to the Materials Guide. (2) The MCO shall determine and translate vital documents and provide them to households speaking a prevalent non-English language, whenever the MCO determines that five percent (5%) or one thousand (1,000) persons, whichever is less, of the population of persons eligible to be served or likely to be affected or encountered in the MCO’s Service Area speak a non-non- English language. For purposes of this section, “prevalent” means a significant number or percentage of Enrollees and Potential Enrollees speak a non-English language. If a Potential Enrollee or Enrollee speaks any non-non- English language, regardless of whether it meets the threshold, the MCO must provide that the Potential Enrollee or Enrollee receives free of charge information in his or her primary language, by providing oral interpretation or through other means determined by the MCO.

Written Information. (1) The MCO shall submit to the STATE for review and approval written information intended for Enrollees or Potential Enrollees/potential Enrollees. Information requiring approval is listed in the Materials Guide posted on the DHS managed care website. The list of materials identifies information that is submitted for purposes of file and use, information only, STATE review and approval, or and information not to be submitted. The STATE will notify the MCO of any changes or updates to the Materials Guide. (2) The MCO shall determine and translate vital documents and provide them to households speaking a prevalent non-English language, whenever the MCO determines that five percent (5%) or one thousand (1,000) persons, whichever is less, of the population of persons eligible to be served or likely to be affected or encountered in the MCO’s Service Area speak a non-non- English language. For purposes of this section, “prevalent” means a significant number or percentage of Enrollees and Potential Enrollees speak a non-English language. If a Potential Enrollee or Enrollee speaks any non-non- English language, regardless of whether it meets the threshold, the MCO must provide that the Potential Enrollee or Enrollee receives receives, free of charge charge, information in his or her primary language, by providing oral interpretation or through other means determined by the MCO.