Your Other Responsibilities. You agree: 1. to be responsible for supporting your Subscribers directly through your help desk. Your operations group or customer service group will contact our help desk in regard to any reported problems with the Service being provided by us; 2. to be responsible for ensuring that your software can and will log-off each Subscriber after no activity by each Subscriber for 30 minutes ("Time Out Function"); 3. to be responsible for ensuring that for Prodigy Internet Services your software will not allow multiple User Identifications associated with any Prodigy Internet Subscriber to gain simultaneous access to the Services ("Simultaneous Prohibition Function"); and 4. upon written request by us audit each of the Time Out Function and Simultaneous Prohibition Function up to five audits per each 12 month period. Within 15 days of receiving a written audit request you will delivery a written audit report to us. If the audit shows noncompliance with the Time Out Function or Simultaneous Prohibition Function, as the case may be, the Maximum Monthly Usage Charge (as provided in Section 6.5.1) shall not be applicable to any time period from the date of the last audit showing compliance until the date you cure such noncompliance.
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Sources: Full Service Agreement (Splitrock Services Inc), Full Service Agreement (Prodigy Communications Inc)
Your Other Responsibilities. You agree:
1. to be responsible for supporting your Subscribers directly through your help desk. Your operations group or customer service group will contact our help desk in regard to any reported problems with the Service being provided by us;
2. to be responsible for ensuring that your software can and will log-off each Subscriber after no activity by each Subscriber for 30 minutes ("Time Out Function");
3. to be responsible for ensuring that for Prodigy Internet Services your software will not allow multiple User Identifications associated with any Prodigy Internet Subscriber to gain simultaneous access to the Services ("Simultaneous Prohibition Function"); and
4. upon written request by us audit each of the Time Out Function and Simultaneous Prohibition Function up to five audits per each 12 month period. Within 15 days of receiving a written audit request you will delivery deliver a written audit report to us. If the audit shows noncompliance with the Time Out Function or Simultaneous Prohibition Function, as the case may be, the Maximum Monthly Usage Charge (as provided in Section 6.5.1) shall not be applicable to any time period from the date of the last audit showing compliance until the date you cure such noncompliance.
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