Your Responsibilities. Whenever you experience Downtime, you must make a support call according to the procedures outlined in the Support Call Process. You will receive a support case number.
Appears in 36 contracts
Sources: Software as a Service Agreement, Software as a Service Agreement, Software as a Service Agreement
Your Responsibilities. Whenever you experience Downtime, you must make a support call according to the procedures outlined in the Support Call Process. You will receive a support case number. b. Our Responsibilities When our support team receives a call from you that Downtime has occurred or is occurring, we will work with you to identify the cause of the Downtime (including whether it may be the result of Planned Downtime, a Client Error Incident, denial of service attack or Force Majeure). We will also work with you to resume normal operations.
Appears in 1 contract
Sources: Software as a Service Agreement