Common use of Your Support Clause in Contracts

Your Support. 1.1 We will offer support which reflects your needs and preferences and, in particular: You agree that We will provide You with 3 hours of support per week as part of your Retirement Living package. The fees for this service are included in your Support Charge and this is detailed in the Fee Schedule. You agree that the 3 hours per week of support provided to you as part of your Retirement Living package will be used within each period of one week and no carry over of hours from one week to another will be permitted. In the event that We fail to deliver the 3 hours support scheduled by You, carry over of these hours to the following week will be permitted. The support package provided to you will include, but is not limited to, domestic tasks such as cleaning, laundry, ironing and general household duties and / or support to go shopping, attend social outings and / or to accompany you to attend appointments. You are able to purchase additional support hours from Us at your request and the fees for this additional service are detailed in the Fee Schedule. The support package will not include personal care services or administration of medication as defined by the Care Quality Commission and defined by Us as care services. You are free to purchase care services from Us or any other third-party provider. Where purchased by You care services provided by Us will be entered into by way of a separate Care Contract. We will visit you and your home to discuss your support requirements before we commence the Service We will work with you, your family and any appropriate external professionals to carry out an assessment of your needs and preferences for support, which we will record in a Care and Support Plan; We will enable and support you to be involved in decisions about the planning of your support; We will design our support services with a view to ensuring your wellbeing; We will make reasonable adjustments, where required, to meet your individual needs; We will ensure that we have suitable facilities to meet your needs and ensure your safety; and We will assess the risks to your health and safety of receiving support and do all that is reasonably practicable to mitigate such risks. 1.2 You will inform us and keep us informed of all information which may be relevant to the Care and Support Plan including, but not limited to, your likes, dislikes, allergies, and lifestyle preferences, physical and medical conditions. 1.3 If You are unable to express your preferences due to lack of capacity, We will act in accordance with your best interests when making decisions on your behalf. 1.4 We will treat You with dignity and respect, ensure your privacy and allow you as much autonomy, independence and involvement in your support as you wish, subject to the health, safety and welfare of our staff. We will encourage you to manage your own support as much as is practicable. 1.6 We will take appropriate steps to prevent you from being abused or subject to improper treatment and We will respond promptly to allegations of abuse. We will deal with complaints in accordance with our Complaints Procedure. 1.7 We will provide the Service set out in the Care and Support Plan to You. 1.8 We will formally review the Care and Support Plan: (a) 6 weeks after commencement of the Service, (b) formally on a six-monthly basis thereafter; (c) at your reasonable request; (d) when it is apparent to us that your circumstances have changed; and/or (e) at any other time as we consider appropriate or desirable. 1.9 We will review the Care and Support Plan with You, your family and, where applicable, any other appropriate professionals. You shall use your best endeavours to participate in the review of the Care and Support Plan. 1.10 If your needs change or increase to a level which cannot be met by us, we will tell you without delay, and will endeavour to discuss alternative arrangements, and agree a mutually acceptable solution with You.

Your Support. 1.1 We will offer support which reflects your needs and preferences and, in particular: : (a) You agree that We will provide You with 3 hours of support per week as part of your Retirement Living package. The fees for this service are included in your Support Charge and this is detailed in the Fee Fees Schedule. ; (b) You agree that the 3 hours per week of support provided to you as part of your Retirement Living package will be used within each period of one week and no carry over of hours from one week to another will be permitted. In the event that We fail to deliver the 3 hours support scheduled by You, carry over of these hours to the following week will be permitted. ; (c) The support package provided to you will include, but is not limited to, domestic tasks such as cleaning, laundry, ironing and general household duties and / or support to go shopping, attend social outings and / or to accompany you to attend appointments. ; (d) You are able to purchase additional support hours from Us at your request and the fees for this additional service are detailed in the Fee Fees Schedule. ; (e) The support package will not include personal care services or administration of medication as defined by the Care Quality Commission and defined by Us as care services. You are free to purchase care services from Us or any other third-party provider. Where purchased by You care services provided by Us will be entered into by way of a separate Care Contract. ; (f) We will visit you and your home to discuss your support requirements before we commence the Service Service; (g) We will work with you, your family and any appropriate external professionals to carry out an assessment of your needs and preferences for support, which we will record in a Care and Support Plan; ; (h) We will enable and support you to be involved in decisions about the planning of your support; ; (i) We will design our support services with a view to ensuring your wellbeing; ; (j) We will make reasonable adjustments, where required, to meet your individual needs; ; (k) We will ensure that we have suitable facilities to meet your needs and ensure your safety; and and (l) We will assess the risks to your health and safety of receiving support and do all that is reasonably practicable to mitigate such risks. 1.2 You will inform us and keep us informed of all information which may be relevant to the Care and Support Plan including, but not limited to, your likes, dislikes, allergies, and lifestyle preferences, physical and medical conditions. 1.3 If You are unable to express your preferences due to lack of capacity, We will act in accordance with your best interests when making decisions on your behalf. 1.4 We will treat You with dignity and respect, ensure your privacy and allow you as much autonomy, independence and involvement in your support as you wish, subject to the health, safety and welfare of our staff. We will encourage you to manage your own support as much as is practicable. 1.6 We will take appropriate steps to prevent you from being abused or subject to improper treatment and We will respond promptly to allegations of abuse. We will deal with complaints in accordance with our Complaints Procedure. 1.7 We will provide the Service set out in the Care and Support Plan to You. 1.8 We will formally review the Care and Support Plan: (a) 6 weeks after commencement of the Service,; (b) formally on a six-monthly basis thereafter; (c) at your reasonable request; (d) when it is apparent to us that your circumstances have changed; and/orand / or (e) at any other time as we consider appropriate or desirable. 1.9 We will review the Care and Support Plan with You, your family and, where applicable, any other appropriate professionals. You shall use your best endeavours to participate in the review of the Care and Support Plan. 1.10 If your needs change or increase to a level which cannot be met by us, we will tell you without delay, and will endeavour to discuss alternative arrangements, and agree a mutually acceptable solution with You.