PRODUCT DEVELOPMENT AGREEMENT
BETWEEN
NYN INTERNATIONAL, LLC.
AND
KANAGA NETWORK SOLUTIONS
This PRODUCT DEVELOPMENT AGREEMENT ("Agreement"), dated this _14TH _ day of
July__ 2005 (the "Effective Date"), is entered into by and between, Kanaga
Networks Solutions a Fremont CA company, having its business offices at 1000,
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Camero Way, Fremont, CA 94539___("KNS"), and NYN International LLC., a Texas
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Corporation with offices located at ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇ ▇▇▇,
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▇▇▇▇▇▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇ of America ("NYN"), hereinafter
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individually referred to as "Party" and collectively referred to as "Parties".
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RECITALS
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WHEREAS, NYN is a provider of international telecommunication services; and
WHEREAS, KNS developing s/w applications for Telecommunications and VOIP
technology; and
WHEREAS, NYN would like KNS to develop a telecommunications s/w product; and
NOW THEREFORE, the Parties, in consideration of the mutual covenants and
agreements hereinafter set forth, agree as
follows:
1. DESCRIPTION OF THE PRODUCT DEVELOPMENT
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1.1 SERVICE DESCRIPTION: During the Term of this Agreement as defined
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herein in section 1.2, KNS will develop the telecommunications s/w product
defined by NYN, and summarized in Exhibit "A", attached hereto and incorporated
herein by this reference ("SOW"), which includes the "Payment and Billing Terms"
.
Exhibit A shall set out the Statement Of Work and will be updated as needed by
mutual agreement of the parties
1.2 TERM OF SERVICE: This Agreement shall be effective and the
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Parties' obligations shall commence upon the Effective Date of this Agreement,
and this Agreement shall continue for a period of one (1) year from the
Effective Date ("Term"). By mutual consent, this Agreement may be renewed on a
year to year basis after the expiration of the initial Term or any subsequent
term, as may be mutually agreeable ("Renewal Term"). If either Party desires to
cancel this Agreement upon the expiration of the initial Term or any Renewal
Term, it shall give the other Party notice of its intent to cancel at least
thirty (30) days prior to the expiration of the current Term or Renewal Term.
This Agreement shall continue and remain in full force and effect until
cancelled by either party upon notice as provided herein.
1.3 ADDITIONAL SERVICE: The Parties may agree to additional services
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during the Term of this Agreement ("Additional Service"). Any Additional
Service shall be set forth as an addendum to this Agreement and shall otherwise
be governed by the terms and conditions of this Agreement.
2. TAXES: Parties acknowledge that the payments as described in
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Exhibit A, include all taxes and/or fees associated with the service, and no
other charges will be expected by KNS for the provided service.
3. DISPUTED CHARGES: Should NYN dispute any of the charges on an invoice,
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it shall notify KNS of the disputed charges not later than five (5) days from
the date of receiving the invoice. Said dispute shall set forth in writing all
details concerning the disputed charges. After resolution of the disputed
portion of the invoice, the adjustments, if any, shall be immediately applied to
KNS account. If any credit dispute is not accepted or denied within thirty (30)
days then NYN may accept the credit as affirmed by the KNS failure to respond.
4. PROVISION OF INFORMATION AND CONFIDENTIALITY
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4.1 CONFIDENTIAL INFORMATION: The parties understand and agree that
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the Terms and Conditions of this Agreement, all documents referenced (including
invoices to each Party for Service provided hereunder) herein, communications
between the parties regarding this Agreement or the Service to be provided
hereunder (including price quotes to each Party for any Service propose to be
provided or actually provided hereunder) and all information regarding the
Customers of either Party, as well as such information relevant to any other
agreement between the parties (collectively "Confidential Information"), are
confidential.
4.2 LIMITED DISCLOSURE: A party shall not disclose Confidential
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Information unless subject to discovery or disclosure pursuant to legal process,
or to any other party other than the directors, officers, and employees of a
party or agents of a party including their respective brokers, lenders,
insurance carriers or prospective purchasers who have specifically agreed in
writing to nondisclosure of the terms and conditions hereof. Any disclosure
hereof required by legal process shall only be made after providing the
non-disclosing party with notice thereof in order to permit the non-disclosing
party to seek an appropriate protective order or exemption. Violation by a
party or its agents of foregoing provisions shall entitle the non-disclosing
party, at its option, to obtain injunctive relief without a showing of
irreparable harm or injury and without bond.
4.3 SURVIVAL AND CONFIDENTIALITY: The provisions of this Section 4 will
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be effective as of the date of this Agreement and remain in full force and
effect for a period equal to the longer of: (i) one (1) year following the
effective date of this Agreement; or (ii) one (1) year following the termination
of all Service hereunder.
4.4 NON-CIRCUMVENTION: The parties to this Agreement acknowledge that no
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effort shall be made to circumvent its terms in an attempt to gain commissions,
fees, remuneration's, or considerations to the benefit of any of the parties of
this Agreement, while excluding equal or agreed to benefits to any of the other
parties. Sales information consisting of prospects, leads or direct contact
provided by either party shall be held in confidence, with the benefit of any
revenue earned. Both parties agree not to circumvent the other while utilizing
sales information provided by the origination party. This shall be binding upon
the parties as well as the customers of the parties utilizing the services
contemplated herein. The parties each agree not to circumvent, attempt to
circumvent, or permit any other party or persons on their respective behalf to
circumvent each other in any way, manner or form regarding any transactions
during the term of this Agreement. Accordingly, the parties each agree to
conduct through the other party all of its transactions with any designated
party of the other during the term of this Agreement and not to contact, call
on, solicit, or take away either directly or indirectly any designated or
referred party of the other during the effective period of this Agreement.
5. TERMINATION: This Agreement can be terminated:
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5.1 If KNS is prohibited from furnishing the Service or if any material
rate or term contained herein is substantially changed by order of the highest
court of competent jurisdiction to which the matter is appealed, the FCC, or any
other federal, state or local government authority, either party may immediately
upon written notice to the other party terminate this Agreement without
liability or further obligation, except for KNS refund of the already paid
portion;
5.2 A Party may, immediately upon written notice to the other Party and
after complying with the applicable requirements of this subsection, without
incurring any liability except for willful misconduct, terminate this Agreement,
or restrict, suspend, or discontinue providing its Services, if the Party has
reason to believe that the other Party and/or any of its officers, directors,
employees, contractors, agentss, and/or servants has engaged or is engaging in
any unethical, illegal, and/or fraudulent use of the Services with the intent to
avoid payment of charges, including, but not limited to, the following:
(i) Violation of or failure to comply with any tariff regulation governing
the furnishing of Services; and/or
(ii) Violation of or failure to comply with any federal, state, or local law
or regulation governing the use of the Services or the resale or sharing of such
Services to others; and/or
(iii) Actions that are consistent with patterns of known fraudulent
activity, such as to indicate an intention to defraud the other Party.
6. PRODUCT RIGHTS: For the purpose of this document, this s/w product
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will be called Group Messaging Gateway or 'GMG'. All the rights and ownership of
the developed GMG product, along with the associated documents will be solely
belong to NYN. Any use of the GMG products, or one of its elements by KNS will
required a prior written consent of NYN
7. LIMITATION OF LIABILITY AND INDEMNIFICATION: Each Party agrees that the
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other shall in no event be liable for any loss, expense or damage for (i) loss
of revenue, profits, savings, business or goodwill, and (ii) exemplary,
proximate, consequential, or incidental damages and expenses of any type or
nature on account of any breach or default hereunder by the other, or on account
of the use, nonuse, or interruption in the provision of the Services.
7.1 INDEMNIFICATION: Each Party agrees to indemnify, defend, and hold
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each other and their Affiliates free and harmless from and against any and all
loss, cost, liability, or expense (including court costs and actual fees of
attorneys and other professionals) arising out of or in connection with the
Service, including, but not limited to any such loss, cost, liability, or
expense arising out of or resulting from any claim brought by a customer or
other third party utilizing the other Party's services for any special,
incidental, indirect or consequential damages of any kind whatsoever, whether
such damages arise from the use, inability to use, failure of, defects in, the
conditions of, delay in delivery of, non-delivery of, or quality of the Service,
or any component thereof.
8. ENTIRE AGREEMENT: This Agreement (including its exhibits) supersedes and
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merges all prior agreements, promises, understanding, statements,
representations, warranties, indemnities and covenants and all inducements to
the making of this Agreement relied upon by either Party herein, whether written
or oral, and embodies the Parties' complete and entire agreement with respect to
the subject matter hereof. No statement or agreement, oral or written, made
before the execution of this Agreement shall vary or modify the written terms
hereof in any way whatsoever.
9. SEVERABILITY: In the event that any portion of this Agreement is found
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to be invalid, illegal or not binding for any reason whatsoever, the remaining
portions of this Agreement shall remain in effect and binding upon the parties.
10. GOVERNING LAW: This Agreement shall be governed by and construed in
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accordance with the laws of the State of Texas with venue in the city of
Houston, Texas.
11. DISPUTE RESOLUTION: The Parties will in good faith negotiate to resolve
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any dispute arising out of or relating to this Agreement promptly between
representatives who have authority to settle the controversy. Any dispute
arising out of or relating to this Agreement that have not been resolved will be
finally settled by arbitration conducted in accordance with the Texas
Arbitration Act, Section 17.001 et seq. of the Texas Civil Practice and Remedies
Code. The location of the arbitration shall be in Houston, ▇▇▇▇▇▇ County, Texas
by the American Arbitration Association unless agreement by mutual consents of
the Parties to the contrary. Judgment upon the award rendered by the
arbitrator(s) may be entered by any court with Jurisdiction. The Parties agree
that under no circumstances will either Party file or cause to be filed lawsuits
in any court.
12. REGULATIONS: This Agreement is made expressly subject to all present and
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future valid orders and regulations of any regulatory body having jurisdiction
over the subject matter hereof and to the laws of the United States of America,
any of its states, or any foreign governmental agency having jurisdiction. In
the event this Agreement, or any of its provisions, shall be found contrary to
or in conflict with any such order, rule, regulation, or law, this Agreement
shall be deemed modified to the extent necessary to comply with any such order,
rule, regulation, or law and shall be modified in such a way as is consistent
with form, intent, and purpose of the Agreement.
13. REPRESENTATION: The Parties acknowledge and agree that the relationship
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between them is solely that of independent contractors and nothing contained
herein should be deemed, interpreted, or construed as creating a joint venture,
partnership or agency relationship between the Parties. Neither Party, nor its
respective employees, agents or representatives, has any right, power or
authority to act or create any obligation, express or implied, on behalf of the
other Party.
14. FORCE MAJEURE: The Parties' obligations under this Agreement are
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subject to, and neither Party shall be liable for delays, failures to perform,
damages, losses or destruction, or malfunction of any equipment or any
consequence thereof caused or occasioned by, or due to, fire, flood, water, the
elements, labor disputes or shortages, utility curtailments, power failures,
explosions, civil disturbances, governmental actions, shortages of equipment for
supplies, unavailability of transportation, act or omission of third Parties.
Each Party however shall use reasonable efforts under the circumstances to avoid
or remove such causes for non-performance and shall proceed to perform with
reasonable dispatch whenever such causes are removed or cease.
15. NO WAIVER: The failure of either Party to enforce or insist upon
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compliance with any of the provision of the Agreement or the waiver thereof, in
any instance, shall not be construed as a general waiver or relinquishment of
any other provisions of the Agreement.
16. NOTICES: All notices, requests, demands, and other communications
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under this Agreement shall be in writing and shall be deemed to have been duly
given on the date of service: If served personally on the party to whom notice
is to be given, or within two (2) days after mailing if mailed to the party to
whom notice is to be given, by certified mail return receipt or overnight
courier and properly addressed to the party at the address set forth immediately
below, or any other address that a party may designate by written notice to the
others.
If to NYN:
NYN International LLC.
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▇▇▇-▇▇▇-▇▇▇▇ TEL #
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If to KNS:
Kanga Network Solutions
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▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇
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17. COUNTERPARTS: This Agreement may be executed in one or more
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counterparts, each of which shall be deemed an original, but all of which
together shall constitute one and the same instrument.
18. SUCCESSORS AND ASSIGNS: This Agreement shall be binding upon and
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inure to the benefit of the parties hereto and their respective successors or
assigns, provided, however, that either Party shall not assign or transfer its
rights or obligations under this AGREEMENT without the prior written consent of
the other Party, which consent shall not be unreasonably withheld or delayed,
and further provided that any assignment or transfer without such consent shall
be void.
19. FURTHER ACTS: Each party to this Agreement agrees to perform any
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further acts and execute and deliver any documents that may be reasonably
necessary to carry out the provisions of this Agreement.
20. AUTHORITY: Each person executing this Agreement represents and
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warrants that he has full power to enter into this Agreement on behalf of the
Party hereto and that each Party has the full power to carry out its respective
obligations pursuant to this Agreement. Further, each person executing this
Agreement on behalf of a Party also represents and warrants that he has obtained
all corporate, third party approvals necessary to enter into this Agreement and
carry out the transaction contemplated thereby.
21. ATTORNEYS FEES: The prevailing Party in any action, suit,
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proceeding, arbitration, or mediation shall be entitled to recover, in addition
--
to any other available remedies, their actual fees and costs incurred in
connection with the action, suit, proceeding, arbitration or mediation.
IN WITNESS WHEREOF, the Parties acknowledge that each of the provisions of this
Agreement has been expressly agreed to and each has caused this Agreement to be
signed and delivered by its duly authorized officer representatives as of the
"Effective Date" written above.
FOR NYN FOR KNS
By________________________ By___________________________
Name: ▇▇▇ ▇▇▇▇▇▇ Name: ▇▇▇▇▇▇ ▇▇▇▇▇▇
Title: Managing Dir. Title: Director
Date: July 8, 2005 Date July
13,2005
TABLE OF CONTENTS
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RECITALS 1
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PURPOSE AND SCOPE 7
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FUNCTIONALITY OVERVIEW 7
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SOFTWARE AND HARDWARE PLATFORM 8
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ROLES AND RESPONSIBILITY 9
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DELIVERABLES 10
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PROJECT MANAGEMENT 11
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TECHNICAL SUPPORT 11
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PRICE AND PAYMENT SCHEDULE 12
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APPENDIX A: GMG FUNCTIONALITY DESCRIPTION 13
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PURPOSE AND SCOPE
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This document is prepared to describe the overall statement of work involved
with Messaging Gateway product development. NYN International LLC. (NYN) would
like Kanaga Networks Solution (KNS) to develop a software application that will
enable NYN to send text messages and voice messages to a specified set of
subscribers, using VOIP technology, as part of promotional campaigns.
This document is prepared to provide common understanding of efforts, duration
and how the project will be managed through out the development cycle. This
document also covers the scope of requirements and functionality under Appendix
A.
For the purpose of this document, this application will be called Group
Messaging Gateway or 'GMG'.
For the purpose of this document, this s/w product will be called Group
Messaging Gateway or 'GMG'. All the rights and ownership of the developed GMG
product, along with the associated documents will be solely belong to NYN. Any
use of the GMG products, or one of its elements by KNS will required a prior
written consent of NYN
The possible audience for this document is Development and Operations/support
team at KNS and NYN as well as Project Management/Marketing team at KNS.
FUNCTIONALITY OVERVIEW
----------------------
GMG will enable NYN to send promotional messages (Text and Voice) to a set of
subscribers. Following is a high-level overview of functionalities, a detailed
summary of features and functionality is provided under Appendix A. GMG will
offer capabilities like:
- Schedule, execute and management of promotional campaigns.
- Web-based user interface
- Create, manage and import subscribers telephone numbers,
- Create and manage subscribers groups.
- Capabilities to create new text and voice messages for campaigns.
- History and reports related to past campaigns performance.
- Existing Database Integration.
- Message, Subscriber and Campaign Search Capabilities
- Reliable, high-performance software architecture (.net Platform, SQL
Server)
The scope of this project is limited to the capabilities described in Appendix
A; however, the product will be developed based on flexible architecture to
support additional capabilities in future.
SOFTWARE AND HARDWARE PLATFORM
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SOFTWARE PLATFORM
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SERVER SIDE
- OS : Windows 98/Me/NT/2000/XP/2003
- Database : SQL 2000
- Environment : .net Framework
CLIENT SIDE
- OS : Any Platform with an Internet Browser
RECOMMENDED HARDWARE PLATFORM
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- Processor : Pentium IV processor with 2 GHz
- OS : Windows XP/ Windows 2003 Server
- Memory : 512MB RAM minimum
- Hard disk : 2 GB of available hard disk space (minimum)
- Optical Drive : CD-ROM or DVD-ROM drive
- Network : 100 MBit LAN connection minimum
- Database : MS SQL Server 2000
SOFTWARE DEVELOPMENT
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DEVELOPMENT ENVIRONMENT
Both JAVA and C programming languages will be used for different components of
the GMG project.
DEVELOPMENT RESOURCES
This project requires expertise of different technologies, including Web GUI
development, IP voice and data communication. The project will require 30
regular working days of effort from 2 developers and 20 regular working days of
effort from 2 QA engineers. One developer will be allocated for UI development;
one developer will be allocated for Voice and Data communication development.
One QA engineer will be allocated for validation and testing of UI and
management functionalities and the other QA engineer will be allocated for
message flow and voice/data communications testing.
DEVELOPMENT PROCESS
Once contract is signed, KNS will start software development by providing a
detailed functional design specification. A draft version of Web-based UI will
be presented for comments and changes. A functional unit test will be fully
conducted before the application is shipped. The first version (V0.1) will be
capable to send up to 10 concurrent messages, while the second version (V1.0)
will be able to send as many messages as the Internet B/W can handle.
ROLES AND RESPONSIBILITY
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TASK/ROLE RESPONSIBILITY
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Product Specifications (Functionality, Design, Architecture etc.) KNS
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SOW KNS - NYN
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Equipment purchase order NYN
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Development and Testing KNS
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Trial specification KNS
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Trial environment NYN
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Field testing KNS - NYN
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Documentations KNS
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Ongoing technical support KNS
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DELIVERABLES
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KNS will provide NYN with the deliverables listed under 5.1.1, 5.1.2 and 5.1.3
per schedule/milestone defined under this SOW.
DETAILED PRODUCT SPECIFICATIONS
KNS will provide detailed product specifications including system logical
architecture, functional design and functional specifications etc to NYN and
finalize it with NYN before the full development kicks off.
BINARIES AND DOCUMENTATION
Binaries, source codes and documents will be archived / compressed and exchanged
through a commonly accessible FTP server or through e-mails.
DOCUMENTATION
USER MANUAL: All information related to the Application, its installation and
configuration and integration with other components etc. is discussed in this
document. This document shall enable the user to get a birds-eye view of the
whole product and detail operational guidance to use the product; other supplied
documentation can then be referred to.
DESIGN SPECIFICATION: It documents detailed implementation of system design and
implementation. It will serve as future development reference.
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PROJECT MANAGEMENT
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PROJECT MANAGEMENT
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SCHEDULE
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MILESTONES TASK OWNER DATE
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ML0 SOW Final - Contract executed KNS-NYN Start Date (T)
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ML1 Trial Product Specification-approved KNS-NYN T+7 days
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ML2 Trial User Interface - approved NYN T+12 days
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Trial - kick-off (V0.1) KNS T+15 days
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ML3 Trial complete KNS-NYN T+20 days
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ML4 Final Product Specification-approved KNS-NYN T+25 days
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ML5 Final User Interface - approved NYN T+28 days
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Upgrade to production level (V1.0) KNS T+31 days
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ML6 Production Ready KNS-NYN T+36 days
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ML7 Testing complete KNS-NYN T+42 days
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ML8 Documentation Ready KNS T+49 days
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Duration considers weekdays only except for public holidays.
TECHNICAL SUPPORT
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For the ongoing technical assistance and maintenance of GMG, KNS will offer
"Technical Support - Basic" Plan.
This tech support plan will offer phone and email support on product usage and
troubleshooting as well as Maintenance releases to include Bug fixes, any other
changes made by KNS and Performance enhancements undertaken by KNS
This will be offered at the annual rate of 15% of the actual purchase order
amount (Total amount). The plan offers up to 8 hours of phone based technical
support after the first 60 days of site deployment.
PRICE AND PAYMENT SCHEDULE
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TOTAL PAYMENT
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Following table describes the total payment amount for the software development,
testing and support during site installation as well technical support for 60
days after site deployment.
ITEM PRICE
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Software Development $10,500
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KNS Annual Tech Support - Basic (15% of subtotal amount) $ 1,575
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Technical support for the first 60 days after the site deployment is already
included as part of software development amount.
PAYMENT SCHEDULE AND TERMS
--------------------------
The payments will be scheduled in the following way.
DATE MILESTONE PAYMENT PORTION (BASED ON TOTAL S/W DEVELOPMENT AMOUNT)
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T+ 20 ML3 50%
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T+ 49 ML7 50%
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NYN will make each payment immediately upon successful execution of the
milestone and no later than five working days from the date of successful
milestone completion.
In case the system will not reach production level performance, KNS will refund
the 50% payment received in ML3.
NYN can decide to purchase the 'Annual Tech Support Plan' 10 days before the
expected project completion date.
FOR NYN FOR KANAGA
Name: /s/ ▇▇▇ ▇▇▇▇▇▇ Name: /s/ ▇▇▇▇▇▇ ▇▇▇▇▇▇
Title: Managing Dir. Title: Director
Date: July 8 2005 Date: July 13, ▇▇▇▇
▇▇▇▇▇▇▇▇ A: GMG FUNCTIONALITY DESCRIPTION
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GMG FEATURES OVERVIEW
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- Secured and user friendly Web interfaces for campaigning products.
- Allows to conduct campaigns via Voice or Text messages
- Schedule and management of campaigns
- Create campaign for large number of users
- Easy administration for campaign responses
- Flexible HTTP over XML based communications interface with bulk-SMS
provider gateway
- H.323 based protocol interface with VoIP switch/router such as Cisco 5300
- Comprehensive reports and analysis tools
GMG WILL SUPPORT FOLLOWING MAJOR FUNCTIONALITY MODULES
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1. Account Administration
2. Campaign Management
3. List Management:
4. Message Creation and management
5. Reports and Analysis
6. Response Admin
7. Voice and Text communications module
ACCOUNT ADMINISTRATION
----------------------
This module will allow the administrator to create and manage various system
accounts such as account details Password change, User profile update etc. In
addition, it will allow the administrator to view account usages and account
balance figures if the system is associated with any prepaid bulk -SMS provider.
CAMPAIGN MANAGEMENT
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Following three are the options for campaign management.
1. Scheduled Campaign
2. Run a Campaign
3. Search Campaign
SCHEDULED CAMPAIGN
With this set of functionality, the system user can schedule a voice or text
message based campaign.
TEXT CAMPAIGN SCHEDULING
- Send text message to a large number of subscribers.
- Select text message from the message bank or create one.
- Select list of groups to whom the message will be delivered
- Select list from the system or import numbers from external sources.
- Add recipient audience list as Individual phone number.
- Import subscriber groups/individual numbers from the address book.
- User can also specify alternate numbers, if dialed number will not respond
positively the time of at campaign.
- User can set the date & time for the starting of a campaign.
- The system will generate a campaign identification number for the reports
and history purposes.
This campaign will send text message (selected by the user) to all recipients at
scheduled date & time via bulk SMS provider using HTTP over XML protocol
interface. Detailed description of this interface functionality is described in
the 'Voice and Text Gateway' section.
VOICE CAMPAIGN SCHEDULING
- Send voice message to large number of subscribers.
- Attach voice message from message bank to this campaign or create one.
- Select list of groups to whom the message will be delivered
- Select list from the system or import numbers from external sources.
- Add recipient audience list as Individual phone number.
- Import subscriber groups / individual numbers from the address book.
- User can also specify alternate numbers, if dialed number will not respond
positively at the time of the campaign.
- User can set the date & time for the starting of a campaign.
- The system will generate a campaign identification number for the reports
and history purposes.
This campaign will call user and playback the voice message (selected by the
user) to all recipients at scheduled date & time via H.323 based VoIP
router/switchDetailed description of this interface functionality is described
in the 'Voice and Text Gateway' section.
RUN A CAMPAIGN
- Provides an option to run a campaign now.
SEARCH CAMPAIGN
- Provides search facility for past campaigns
- Searching capabilities based on Campaign ID, Campaign type, Scheduled
Date\Time.
CONTACT MANAGEMENT
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This module, allows the user to manage existing contacts within the system as
well as import contact numbers from external sources. It offers complete
address-book capabilities for each contact such as telephone numbers, carrier,
name, email address etc.
Following two are the options for Contact management.
1. Manage Contacts
2. Import Contacts
MANAGE CONTACTS:
- Create a new contact and add as a recipient.
- Add a contact to a pre-define group.
- Find complete detail about selected group or selected contact.
- Search, sort and edit facility for groups as well as individual contact.
IMPORT CONTACTS:
- Create address-book from a file on the server
- User can upload existing contact file to create List or Groups.
MESSAGE CREATION AND MANAGEMENT
-------------------------------
It is a message manager, which manages all the messages in both Text / Voice
format.
Following two are the options for Message management.
1. Voice Message
2. Text Message
VOICE MESSAGE:
- User can create new Voice message in message bank.
- Edit existing message
- View complete description of the message.
- View usage of selected message.
- Create voice file for message, using online 'record' and 'playback'
facility.
- Create voice message by importing existing voice file from the computer.
TEXT MESSAGE:
- User can create Text message using this console.
- Edit existing message
- View complete description of the message.
- View usage of selected message.
- Create Text message by importing existing Text file from the computer.
VOICE AND TEXT COMMUNICATIONS MODULE
------------------------------------
In order to send the message (voice or text) associated with a campaign at a
given time, the GMG will offer a communications module consisting of text
message and VoIP communications protocol interfaces.
TEXT MESSAGING:
For sending text messages, GMG will leverage the network coverage and carrier
inter-connectivity provided by the bulk-SMS providers.
Bulk-SMS provider usually requires an inter-working relationship with the
message sending organization prior to accepting messages and forwarding them to
appropriate destination number.
GMG will support HTTP over XML protocol to exchange text messages and associated
signaling with the bulk-SMS provider.
VOICE MESSAGING:
GMG will send voice messages associated with a campaign at scheduled time by
interfacing with a VOIP router/switch.
It will support H.323 based call setup capabilities to request the VoIP switch
to setup a call to a recipient telephone number and when a successful call setup
notification is received, GMG will play the appropriate voice message.
It will also have the capabilities to play an alternative voice message if the
call is not answered by the recipient but by an answering machine. In case of
call being answered by the fax machine then GMG will not play any voice file
instead it will request the VoIP switch to disconnect the call.
REPORTS AND ANALYSIS
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With this set of functionalities, the user can retrieve reports of campaign
conducted in the past as well as other campaign related parameters. It also
offers dedicated reporting tool for the messages used in the past. Following two
are the options for Report management.
1. Campaign History
2. Message History
CAMPAIGN HISTORY:
This option will provide reports and history for a selected campaign. This
history will provide following details to the users.
1. Campaign Name
2. Scheduled date for the campaign.
3. Recipient group associated with the campaign.
4. Campaign type (either voice / text)
5. Name of the Message used with the campaign.
6. Length of the message
7. Total # of contacts.
8. Total # of replied calls
9. Reply ratio for the campaign
10. Individual call record include:
- Telephone Number
- Called date & time
- Reply (Yes/No)
- Call duration (Ver 1.0)
- Action code (Ver 1.0) DTMF tones pressed during the call.
MESSAGE HISTORY:
This option will provide reports and history for all messages used in campaigns.
This history will provide following details to the users.
1. Message type.
2. Message description for selected message
3. Message usage in campaigns
4. Complete information about message.
5. File information if any file is used in the message creation
RESPONSE ADMIN
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It offers management capabilities for response received by the targeted
recipients. It offers the customer service rep or the system user to enter
response related information for a specific campaign as well as Import Response
for specific Campaign.