[HYBRID LETTERHEAD]
EXHIBIT 10.25
VOLUME PURCHASE AGREEMENT
THIS AGREEMENT ("Agreement") is made this ___ day of May, 1997 ("effective
date") by and between HYBRID NETWORKS, INC., ("Hybrid") having its principal
place of business at ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ 3D COMMUNICATIONS
("CUSTOMER") and selected affiliated companies having its principal place of
business at ___________________________________.
RECITALS
A. Hybrid designs, develops, manufactures and distributes certain equipment
relating to high speed modem/routers for use in wireless and cable
environments.
B. CUSTOMER is a ____________________________________________________________
__________________________________________________________________.
C. CUSTOMER desires to purchase certain equipment from Hybrid, and Hybrid is
willing to sell such equipment to CUSTOMER, on and subject to the terms set
forth below.
Now, therefore, in consideration of the mutual agreements and covenants herein
contained, the parties, intending to be legally bound, agree as follows:
1. SALE AND PURCHASE
A. On and subject to the terms and conditions hereof, CUSTOMER agrees to
purchase from Hybrid, and Hybrid agrees to sell to CUSTOMER, a minimum of
_______ units (the "Units") consisting of either Hybrid's model CCM-201/221
wireless and cable client cable modem/router (multi-user (which modems
shall be capable of serving at least 20 users)) or N-201/221 modem (single
user), or any combination thereof (the "Purchase Commitment"). The
per-Unit purchase price for the CCM-201/221 shall be are identified in
Addendum A (less the volume purchase agreement identified in Addendum B
for the modems).
B. Both parties agree to use their best efforts to develop a mutually
agreed-upon forecasted delivery schedule not later than ____________, which
schedule shall be revised on a quarterly basis not later than the 10h
business days of each new quarter.
C. CUSTOMER shall order Products by issuing written purchase orders to Hybrid.
Such purchase orders will be subject to written acceptance by Hybrid, and
upon acceptance, will constitute a binding agreement between Hybrid and
CUSTOMER with respect to the Products identified herein on the term and
conditions included herein. All purchase orders submitted by CUSTOMER to
Hybrid shall be in English. The terms and conditions of this Agreement
will prevail over any inconsistent wording on purchase order forms. Hybrid
shall make best efforts to meet the quantities and shipping dates specified
by CUSTOMER in each purchase order; however, Hybrid shall notify CUSTOMER
within two (2) days following receipt of an order by Hybrid when quantities
or shipping dates differ from those specified by CUSTOMER. Hybrid's
standard lead times of released products is 45 days after receipt of order.
Expedite requests will be handled on a case-by-case basis, Hybrid will make
best effort to met CUSTOMER expedite requirements at no additional charge.
D. Orders placed by CUSTOMER for Products will be accepted by Hybrid provided
that:
i) order is signed by CUSTOMER authorized representative
ii) the order is received and accepted by Hybrid during the Term
iii) the value of any single order is not less than $500 and
iv) the order specifies the Products ordered, purchase price(s), exact
"ship-to" and "▇▇▇▇-to" address and requested delivery schedule.
Page 1
[HYBRID LETTERHEAD]
2. TERM OF AGREEMENT
This Agreement shall come into force on the date first written above ("Effective
Date") and shall remain valid for orders placed and delivered during the period
of ____________ months beginning on the Effective Date (the "term").
3. PRICES/TAXES
All purchase prices are exclusive of shipping and insurance charges which shall
be billed separately. Installation and related charges are only included if
stated on the face of the order or quotation. Installation and related charges
are subject to change due to CUSTOMER failure to complete site readiness as
stated, non-standard site conditions, force majeure events or CUSTOMER caused
delays. CUSTOMER agrees to pay all such additional charges as invoiced by
Hybrid only upon prior written approval of CUSTOMER.
All prices are exclusive of all sales, use, excise, and other taxes, duties or
charges. Unless evidence of tax exempt status is provided by CUSTOMER, CUSTOMER
shall pay, or upon receipt of invoice from Hybrid, shall reimburse Hybrid for
all such taxes or charges levied or imposed on CUSTOMER, or required to be
collected by Hybrid, resulting from the Purchase Commitment or any part thereof.
All prices are FOB Hybrid' Factory Cupertino, California, U.S.A. Unless
instructed otherwise, Hybrid will arrange for insurance and standard commercial
shipping, the costs of which will be invoiced to the CUSTOMER.
Prior to delivery, Hybrid reserves the right to make substitutions,
modifications and improvements to the Products, provided that such substitution,
modification or improvement shall not adversely affect performance in the
application originally agreed to with CUSTOMER, including, without limitation,
any substitution, modification or improvement that adversely affects a Product's
compatibility with the current Series 2000 system,
4. PAYMENT/FINANCING
Terms of payment will be made on a per order basis and are subject to review by
Hybrid. All amounts are payable to Hybrid Networks, Inc. at the address set
forth on the invoice.
If CUSTOMER fails to satisfy Hybrid on payment arrangements, Hybrid may refuse
to accept an order or may allow CUSTOMER to make other arrangements satisfactory
to Hybrid prior to shipment.
5. EQUIPMENT WARRANTY
Hybrid warrants that all Hybrid manufactured equipment, at the time of shipment
that all products will be free from defects of material and workmanship and to
conform to manufacturer's published specifications for a period of one (1) year
from the date of delivery under normal operating conditions, which
specifications are attached hereto as Addendum A and incorporated herein by this
reference.
Should a product fail within this warranty period, Hybrid will repair or
replace, at its discretion, the defective product when it is returned to Hybrid,
shipping prepaid. Replacement products may be refurbished or contain
refurbished materials. Proof of date of delivery of the returned product is
required. Hybrid' sole obligation shall be to repair, replace, or refund the
purchase price, at its option. Replacement Equipment may be new, refurbished or
remanufactured; provided, however, that any Replacement Equipment provided by
Hybrid to replace failed equipment upon initial installation thereof shall be
new. Returned replaced Equipment shall become Hybrid' property. Replacement
Equipment shall be warranted for the unexpired portion of the returned
Equipment's warranty. The warranty provided under this section, shall not apply
to any item of the equipment which has been altered or modified including any
change, addition, or improvement. Hybrids' sole warranty liability to CUSTOMER
with respect to equipment manufactured by a third party that does not reside in
Hybrid's current price list (in Addendum A), and incorporated into Hybrid
equipment shall be to pass through to CUSTOMER such
Page 2
[HYBRID LETTERHEAD]
original equipment manufacturer's available product warranty. The warranty
provided herein does not cover damage, defects, malfunctions or service
failures caused by:
a) CUSTOMER's failure to follow Hybrid' environmental, installation, operation
or maintenance specifications or instructions;
b) Modifications, alterations or repairs made other than by Hybrid;
c) CUSTOMER's mishandling, abuse, misuse, negligence, or improper storage,
servicing or operation of the Equipment (including without limitation use
with incompatible equipment). Addendum H includes a written list of
compatible equipment to the Hybrid PoP equipment, which list will be
updated by Hybrid from time to time.
; or
d) Power failures, surges, fire, flood, accident, actions of third parties or
other like events outside Hybrid' control. Repairs necessitated during the
warranty period by any of the foregoing causes may be made by Hybrid, and the
CUSTOMER shall pay Hybrid' standard charges for time and materials, together
with all shipping and handling charges arising from such repairs.
THIS WARRANTY CONSTITUTES HYBRIDS' SOLE AND EXCLUSIVE LIABILITY HEREUNDER, AND
CUSTOMER'S SOLE AND EXCLUSIVE REMEDY, FOR DEFECTIVE OR NONCONFORMING ITEMS AND
IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY (INCLUDING THE
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE).
6. SOFTWARE
a) LICENSE. In connection with the purchase of the Units, Hybrid grants to
CUSTOMER a non-exclusive, non-transferable license to use the software and
related documentation ("Software"). The Software may include software and
documentation that are owned by third parties and distributed by Hybrid under
license from the owner.
(b) COPIES. CUSTOMER shall not make any copies of the Software, except for a
single archival copy solely for internal purposes.
(c) CONFIDENTIALITY. CUSTOMER shall maintain the confidentiality of the
Software and shall not sub-license, sell, rent, disclose, make available,
disassemble, or otherwise communicate the Software to any other person,
or use the Software except as expressly authorized in writing by Hybrid.
(d) TITLE. The Software and all copies thereof will at all times remain the
sole and exclusive property of Hybrid or its licensor, as applicable, and
CUSTOMER shall obtain no title to the Software.
(e) COPYRIGHT. CUSTOMER shall reproduce all copyright notices and any other
proprietary legends on any copy of the Software made by CUSTOMER.
(f) ALTERATION. CUSTOMER shall not modify, disassemble, or decompile the
Software.
(g) WARRANTY. Hybrid does not warrant that the operation of the Software will
be error free. Hybrid will use reasonable efforts to correct any defects
reported to Hybrid in writing within 90 days of the date of shipment,
exclusive of defects caused by physical defects in Software disks due to
mishandling, operator error or interfacing other systems not approved by
Hybrid.
Maintenance and enhancement releases occurring during the Term of this
Agreement will automatically be sent to CUSTOMER at no additional charge.
THIS WARRANTY CONSTITUTES HYBRID'S SOLE AND EXCLUSIVE LIABILITY HEREUNDER, AND
CUSTOMER'S SOLE AND EXCLUSIVE REMEDY, FOR DEFECTIVE OR NON-CONFORMING ITEMS AND
IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY (INCLUDING THE
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE).
7. SYSTEM/SOFTWARE SUPPORT
Page 3
[HYBRID LETTERHEAD]
CUSTOMER will receive free of charge "System support" as outlined in ADDENDUM C,
for all head end location sites during the first 90-days following the delivery
of the units in these markets. After this period, an "Annual System Support
Contract" may be purchased by CUSTOMER at the rate set forth in Addendum C.
Hybrid will support the Series 2000 product line with Technical Support and
spare parts for the Term hereof.
Hybrid will follow the "Trouble ticket Process & Clearing" as outlined in
ADDENDUM D. If these procedures are changed, Hybrid will notify CUSTOMER in
writing prior to the effective date of such change.
Hybrid will follow the "Escalation Procedures" as outlined in ADDENDUM F. If
these procedures are changed, Hybrid will notify CUSTOMER in writing prior to
the effective date of such change.
8. TECHNICAL SPECIFICATIONS
System functionality is limited to the published "Hybrid Series 2000 - System
Description". A copy of said manual has been forwarded to CUSTOMER.
If customer contracts with Hybrid to complete installation, such installation
services will be completed in accordance with Hybrids' normal installation
practices. Hybrid shall perform its standard acceptance testing as outlined on
ADDENDUM F, on the installed Equipment and CUSTOMER agrees to monitor said
testing. Upon completion of installation, as described above, Hybrid shall
notify CUSTOMER that the Equipment has been installed and operates in accordance
with applicable test and performance specifications. The date of such
notification shall be the installation cutover date. Hybrid may at its sole
discretion use subcontractors to provide installation services.
9. EXCUSABLE DELAY
Notwithstanding anything contained in this Agreement to the contrary, neither
party shall be liable to the other for failure to perform any obligation under
this Agreement (nor shall any charge or payments be made in respect thereof) if
prevented from doing so by reason of acts of God, strikes, labor unrest,
embargoes, civil commotion, rationing or other governmental orders or
requirements, acts of civil or military authorities, or other contingencies if
and to the extent such cause is beyond the reasonable control of such party and
all requirements as to notice, another performance required hereunder within a
specified period, shall be automatically extended to accommodate the period of
any such cause which shall interfere with such performance.
10. CHANGE, CANCELLATION, AND TERMINATION
In the event that either party breaches any provision of this Agreement and
fails to cure such breach within thirty (30) days after written notice from the
other party, the breaching party shall be in default and the non-breaching party
shall have the right, but not the obligation, to terminate this Agreement by
providing written notice to the breaching party at least thirty (30) days prior
to the date of termination. Any subsequent cure of the breach that resulted in
the termination notice will not affect the validity of the termination notice,
unless such notice is withdrawn by the non-breaching party.
Hybrid' maximum liability and CUSTOMER's maximum recovery for any claim arising
out of or in connection with the sale or use of Products shall not in the
aggregate exceed the price paid by CUSTOMER for such Products hereunder less the
price of Products delivered to and retained by CUSTOMER.
11. ASSIGNMENT
Neither party may assign this Agreement in whole or in part without the prior
written consent signed by an officer of the other party, which consent shall not
be unreasonably withheld; provided, however, that CUSTOMER shall be permitted
to assign this Agreement, in whole or in part, with notice, but without the
necessity of consent, to any of its affiliates (defined in Rule 12b-2 of the
Security Exchange Act of 1934, as amended).
12. GOVERNING LAW, VENUE, AND JURISDICTION
Page 4
[HYBRID LETTERHEAD]
This Agreement will be governed by and construed in accordance with the laws of
the State of California. The parties agree that any action to enforce any
provision of this Agreement or arising out of or based upon this Agreement or
the business relationship between Hybrid and CUSTOMER will be brought in a local
or Federal court of competent jurisdiction in Santa ▇▇▇▇▇ County, California.
Reasonable attorney fees shall be reimbursed, with respect to the foregoing, to
the party who prevails on the merits.
13. ENFORCEABILITY
If any provision of this Agreement shall be held to be invalid, illegal or
unenforceable, the validity, legality or enforceability of the remaining
provisions shall in no way be affected or impaired.
14. NOTICES
Any notice required to be given by either party to the other party shall be in
writing and shall be deemed given if personally delivered, if sent by facsimile
(with receipt acknowledged) to the facsimile number the other party set forth
below or if mailed postage prepaid, to:
Hybrid Networks, Inc. CUSTOMER
▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇ _________________________
▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ _________________________
ATTN.: Sale Department ATTN.: _________________
Fax no. 408/▇▇▇-▇▇▇▇ Fax no. _________________
or such other address as the party to which the notice is sent shall have
provided to the other party by written notice in accordance with this Section.
15. LIMITATION OF LIABILITY
NOTWITHSTANDING ANY OTHER PROVISIONS OF THIS CONTRACT, UNDER NO CIRCUMSTANCES
SHALL HYBRID BE LIABLE TO CUSTOMER OR ANY THIRD PARTY CLAIMING UNDER CUSTOMER
FOR SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, AS A RESULT OF A
BREACH OF ANY PROVISION OF THIS CONTRACT. CUSTOMER HEREBY INDEMNIFIES HYBRID
AGAINST ALL LOSS OR LIABILITY FROM CLAIMS BY CUSTOMER OR A THIRD PARTY ARISING
OUT OF OR RELATING TO THE INSTALLATION, OPERATION, OR USE OF THE EQUIPMENT,
WHETHER ON ACCOUNT OF NEGLIGENCE OR OTHERWISE.
16. ENTIRE AGREEMENT
This Agreement supersedes all previous communications, transactions, and
understandings, whether oral, or written, and constitutes the sole and entire
agreement between the parties pertaining to the subject matter hereof. No
modification or deletion of, or addition to these terms shall be binding on
either party unless made in writing and signed by a duly authorized
representative of both parties.
IN WITNESS WHEREOF, duly authorized representatives of the Parties, hereto have
executed this Agreement as of the day and year first above written.
HYBRID NETWORKS, INC. CUSTOMER:
By:_______________________________ By:_________________________________
Title:____________________________ Title:______________________________
Date:_____________________________ Date:_______________________________
Page 5
[HYBRID LETTERHEAD]
ADDENDUM A
GLOBAL PRICE LIST
PoP Equipment
-------------------------------------------------------------------------------------------------------------------------------
CMG-2000 CyberMngr 2000 w\HybridWare + SW for 500 Subs. $25,000
-------------------------------------------------------------------------------------------------------------------------------
SNL-0500 Subscriber 500 Network License $5,000
-------------------------------------------------------------------------------------------------------------------------------
SNL-2500 Subscriber 2500 Network License $25,000
-------------------------------------------------------------------------------------------------------------------------------
▇▇▇-▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇▇ Router with Hybridware + SW $18,170
-------------------------------------------------------------------------------------------------------------------------------
SEC-010 Secure Encryption Card (DES) $895
-------------------------------------------------------------------------------------------------------------------------------
SQC-200-3 SIF (QAM) Card, 3-channel (each 10 Mbps) $4,150
-------------------------------------------------------------------------------------------------------------------------------
SVC-100 4VSB 3-Ch SIF Card $4,150
-------------------------------------------------------------------------------------------------------------------------------
HEM-2004 Encoder/Modulator (4-VSB) $3,200
-------------------------------------------------------------------------------------------------------------------------------
QMC-200-3 64 QAM Modulator Card w/ Filter & Combiner, 3 channel $4,820
-------------------------------------------------------------------------------------------------------------------------------
QMC-200-3C 64 QAM Modulator Card w/ Combiner, 3 channel $4,820
-------------------------------------------------------------------------------------------------------------------------------
▇▇▇-▇▇▇▇-▇ ▇▇▇▇▇▇▇▇ Transmitter (IF-to BB) $2,600
-------------------------------------------------------------------------------------------------------------------------------
HEM-2004-I Baseband Receiver (BB to IF) $3,400
-------------------------------------------------------------------------------------------------------------------------------
HEM-2204-B Encoder-Baseband (64 QAM) $2,600
-------------------------------------------------------------------------------------------------------------------------------
HEM-2204-I Modulator-IF (64 QAM) $3,400
-------------------------------------------------------------------------------------------------------------------------------
HFL-2220 IF Filter (standalone, special purpose) POA
-------------------------------------------------------------------------------------------------------------------------------
CMU-2000-8T CM Upstream Router with HybridWare + SW $18,285
-------------------------------------------------------------------------------------------------------------------------------
CMU-2000-14C CM Upstream Router with HybridWare + SW $18,860
-------------------------------------------------------------------------------------------------------------------------------
VDC-010-2 4-VSB Demodulator Card, 2 channels per card $2,595
-------------------------------------------------------------------------------------------------------------------------------
VBU-010-x Hybrid Block Upconverter $3,200
-------------------------------------------------------------------------------------------------------------------------------
CKT-201 Baseline One-Way System Cabling Kit $100
-------------------------------------------------------------------------------------------------------------------------------
TDC-001-8 Phone Modem Card, 8 lines per card $3,095
-------------------------------------------------------------------------------------------------------------------------------
CSM-2000 CyberSecure 2000, includes HybridWare + SW $15,000
-------------------------------------------------------------------------------------------------------------------------------
SUG-2000 Software Upgrade from Series 2000 ELS to full Series 2000 $500
-------------------------------------------------------------------------------------------------------------------------------
Commercial PoP Equip. Available From Hybrid
-------------------------------------------------------------------------------------------------------------------------------
OFS-200 Fast Ethernet Switch (Cisco Catalyst 2800) $8,700
-------------------------------------------------------------------------------------------------------------------------------
▇▇▇-▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇▇▇/▇▇▇▇▇▇▇▇▇▇▇ (▇▇▇ Spec) $2,140
-------------------------------------------------------------------------------------------------------------------------------
▇▇▇-▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇/▇▇▇▇▇▇▇▇▇▇▇ (▇▇▇ Spec) $2,950
-------------------------------------------------------------------------------------------------------------------------------
▇▇▇-▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇▇▇/▇▇▇▇▇▇▇▇▇▇▇ (▇▇▇ and International) $2,950
-------------------------------------------------------------------------------------------------------------------------------
ORK-719 7-foot, 19-inch rack $940
-------------------------------------------------------------------------------------------------------------------------------
CKT-201 Baseline One-Way Cable/Telephone System Cabling Kit $100
-------------------------------------------------------------------------------------------------------------------------------
CKT-221 Baseline Two-Way Cable (FSK) System Cabling Kit $200
-------------------------------------------------------------------------------------------------------------------------------
DKT-030 Monitor and Keyboard (both rackmount for CMD and CMU) $925
-------------------------------------------------------------------------------------------------------------------------------
Page 6
[HYBRID LETTERHEAD]
-------------------------------------------------------------------------------------------------------------------------------
OCS-016 16-way Splitter $0
-------------------------------------------------------------------------------------------------------------------------------
ODF-260 Diplex Filter $0
-------------------------------------------------------------------------------------------------------------------------------
OPS-030 Power Strip $130
-------------------------------------------------------------------------------------------------------------------------------
OLP-330 Termianl Server (Portmaster) 30 Port $3,700
-------------------------------------------------------------------------------------------------------------------------------
OEX-020-7 Upstream Demodulator Shelf (supports 7 FSK cards) $2,200
-------------------------------------------------------------------------------------------------------------------------------
OEC-021 FSK Upstream Demodulator Card $965
-------------------------------------------------------------------------------------------------------------------------------
SPARE PART
-------------------------------------------------------------------------------------------------------------------------------
LAC-010 10/100 BaseT LAN Interface Card $690
-------------------------------------------------------------------------------------------------------------------------------
HSB-210-S Secure Encryption Card (SBUS) $895
-------------------------------------------------------------------------------------------------------------------------------
Hybrid Client Cable Modems* - maybe superceded by VPA
-------------------------------------------------------------------------------------------------------------------------------
CCM-201 Client Cable Modem (multi-user) $795
-------------------------------------------------------------------------------------------------------------------------------
CCM-201-S Client Cable Modem (multi-user), encryption support (DES) $895
-------------------------------------------------------------------------------------------------------------------------------
CCM-221 Client Cable Modem $845
-------------------------------------------------------------------------------------------------------------------------------
CCM-221-S Client Cable Modem, encryption support (DES) $945
-------------------------------------------------------------------------------------------------------------------------------
N-201 Client Cable Modem (single-user) $440
-------------------------------------------------------------------------------------------------------------------------------
N-201-S Client Cable Modem (single-user),encryption support (DES) $540
-------------------------------------------------------------------------------------------------------------------------------
N-221 Client Cable Modem (single-user) $495
-------------------------------------------------------------------------------------------------------------------------------
N-221-S Client Cable Modem (single-user),encryption support (DES) $595
-------------------------------------------------------------------------------------------------------------------------------
Commerical Cable Modem Accessories
-------------------------------------------------------------------------------------------------------------------------------
OTM-001 V.34 28.8 Phone Modem (typically US Robotics) $125
-------------------------------------------------------------------------------------------------------------------------------
OEH-005 Ethernet Hub (5-port support for five computers) $80
-------------------------------------------------------------------------------------------------------------------------------
▇▇▇-▇▇▇ ▇▇-▇▇▇ Modem Cable (see Note 5) $8
-------------------------------------------------------------------------------------------------------------------------------
Hybrid Technical Support and Training
-------------------------------------------------------------------------------------------------------------------------------
TRN-201-4 One-Way Cable (64QAM) Training Program $6,000
-------------------------------------------------------------------------------------------------------------------------------
TRN-201-1 One-Way Cable (64QAM) Training Program/Per Student $1,500
-------------------------------------------------------------------------------------------------------------------------------
TRN-221-4 Two-Way Cable (64QAM) Training Program $7,500
-------------------------------------------------------------------------------------------------------------------------------
TRN-221-1 Two-Way Cable (64QAM) Training Program/Per Student $1,875
-------------------------------------------------------------------------------------------------------------------------------
TRN-240-4 Secure Router Training Program $3,000
-------------------------------------------------------------------------------------------------------------------------------
TRN-240-1 Secure Router Training Program/Per Student $750
-------------------------------------------------------------------------------------------------------------------------------
SRV-100 System Integration per day $1,500
-------------------------------------------------------------------------------------------------------------------------------
Page 7
[HYBRID LETTERHEAD]
ADDENDUM B
VOLUME DISCOUNT LEVELS
ALL PRICE IN U.S. DOLLARS
MULTIPLE PC MODEM PRICES - TELEPHONE RETURN
-------------------------------------------
LEVEL CABLE MODEM QTY PRICE
----- ----------- --- -----
1 CCM-201 0-1,000 $795
2 CCM-201 1,001-3,000 $745
3 CCM-201 3,001-5,000 $695
4 CCM-201 5,001- 10,000 $595
5 CCM-201 10,001- 25,000 $570
6 CCM-201 25,001 AND GREATER $540
NOTE: for DES encryption add $100 per modem
SINGLE PC MODEM PRICES - TELEPHONE RETURN
-----------------------------------------
LEVEL CABLE MODEM QTY PRICE
----- ----------- --- -----
1 N-201 0-1,000 $440
2 N-201 1,001-3,000 $395
3 N-201 3,001-5,000 $375
4 N-201 5,001- 10,000 $345
5 N-201 10,001-25,000 $320
6 N-201 25,001 AND GREATER $295
NOTE: - for internal phone modem add $50.00 per modem (future release)
- for DES encryption add $100 per modem
MULTIPLE PC MODEM PRICES - CABLE RETURN
---------------------------------------
LEVEL CABLE MODEM QTY PRICE
----- ----------- --- -----
1 CCM-221 0-1,000 $845
2 CCM-221 1,001-3,000 $795
3 CCM-221 3,001-5,000 $745
4 CCM-221 5,001- 10,000 $645
5 CCM-221 10,001- 25,000 $620
6 CCM-221 25,001 AND GREATER $595
NOTE: for DES encryption add $100 per modem
SINGLE PC MODEM PRICES - CABLE RETURN
-------------------------------------
LEVEL CABLE MODEM QTY PRICE
----- ----------- --- -----
1 N-221 0-1,000 $495
2 N-221 1,001-3,000 $470
3 N-221 3,001-5,000 $440
4 N-221 5,001- 10,000 $420
5 N-221 10,001-25,000 $370
6 N-221 25,001 AND GREATER $345
NOTE: - for internal phone modem add $50.00 per modem (future release)
- for DES encryption add $100 per modem
Page 8
[HYBRID LETTERHEAD]
ADDENDUM C
SYSTEM & SOFTWARE SUPPORT
MEDIA WARRANTY
Hybrid Networks warrants that the media on which the Hybrid Networks product is
recorded will be free from defects in material and workmanship under normal use
and service for a period of 90 days from shipment. Defective media will be
replaced through the Hybrid Networks RMA process.
INITIAL 90 DAY SYSTEM SUPPORT
Initial 90-day support for all head ends "launched", telephone support,
maintenance releases, enhancement releases, system monitoring, technical
bulletins, and access to the electronic bulletin board.
SOFTWARE SUPPORT
For each site initial software support period begins from the date of Hybrid
Networks shipment of the first application software purchase of a particular
product type for each site.
The support period also applies to all Hybrid Networks software and firmware
products containing application code.
For the duration of the contract, Hybrid will provide the following software
support:
Definitions
When used in this booklet:
a. "Site or Site Location" - refers to physical customer location usually
associated with a single address, including the floors of a single
building or adjoining buildings, and which has a single network
administrative authority.
b. "Software" - refers to those computer program products, including
Maintenance Releases, in object code form which the customer has
licensed from Hybrid Networks.
c. "Maintenance Release" - refers to new version levels of software,
periodically distributed for the purpose of correcting problems in
previous releases.
d. "Enhancement Release" - is defined as new versions of the product
which include significant changes and/or additions to functionality.
Software Support coverage will be provided free of charge for the initial
90-days and is renewable on an annual basis at a price of $1,000 PER
CYBERMANAGER-TM- PER MONTH. The coverage provides for telephone support
through the Hybrid Networks Support Center and for active software products;
maintenance releases and enhancement
Page 9
[HYBRID LETTERHEAD]
releases occurring during the contract term. All software support customers
will receive all relevant Technical Bulletins that are released during their
contract term and access to the WWW on-line support.
Telephone support will consist of access to the Hybrid Networks Solution Center
during the normal Hybrid Networks hours of coverage (6am - 5pm Pacific Time,
Monday through Friday, excluding Hybrid Networks observed holidays). The
support group will provide responses to software related issues such as
installations, configuration and problem solving.
Maintenance releases and enhancement releases occurring during the contract
period will be automatically sent to contract customers at no additional charge.
The release quantities will be shipped in the same manner as the contract was
purchased. For example, single unit contracts will receive a "one-for-one"
update kit and site contracts will receive one master update kit per site. The
classification of a given release as "maintenance" or "enhancement" is solely at
Hybrid Networks discretion. Both types of releases will be issued on standard
media and will include all relevant technical documentation.
New software that comprises a new product model, versus an enhancement of an
existing model, will require a separate software support agreement. The
distinction between new product models and enhancements of existing models is at
Hybrid Networks' discretion.
For customers whose initial support or contract term has lapsed without renewal,
telephone support and new releases will be available on a chargeable, per
incident basis. In general, these charges will amount to substantially more
than an annual support contract. Those wishing to initiate or reinstate their
contract status must first be running the current released software version
prior to the effective date of the contract. This prerequisite may require the
purchase of a maintenance or enhancement release.
Page 10
[HYBRID LETTERHEAD]
ADDENDUM D
TROUBLE TICKET PROCESS & CLEARING
STEP 1: SERVICE REQUEST (IR) PROCESS
Call placed to Hybrid Support Center (▇▇▇)▇▇▇-▇▇▇▇ or (▇▇▇)▇▇▇-▇▇▇▇
- 7am - 6pm Pacific Time
- Call Logged using Customer Severity Level
- IR is created or updated normally
- Escalating an IR is initiated by entering date and time
- Current and pending status will be updated daily
STEP 2: RETURN MATERIAL AUTHORIZATION (RMA) PROCESS
Call placed to Hybrid Support Center (▇▇▇)▇▇▇-▇▇▇▇ or (▇▇▇)▇▇▇-▇▇▇▇
- 7am - 6pm Pacific Time
- Customer Provide Information to Hybrid
- Name, Company, address, and telephone number
- Model and serial number of equipment
- Detail statement giving the reason for replacement and/or repair (also sent
with returned equipment)
- Warranty returns will be repaired with a 10-business day turnaround
- Products diagnosed by the Support Center as "our-of-the-box" failures, or
which fail within the first 30 days of usage at the customer site, will
generally be replaced by the next business day
Page 11
[HYBRID LETTERHEAD]
ADDENDUM E
ESCALATION PROCEDURES
NET OPS ESCALATION PROCEDURE CHART:
1 2 3 Escalated Escalated Other
Emergency Significant Limited by to Advisories
-----------------------------------------------------------------------------------------------------------
Escalation level: 1- Net Ops Director Dir Eng
Net Ops Tech TO + 4 hrs TO + 8 hrs TO + 5 days Dir/Net Ops
Support Staff Tech. Support Net Ops Salesman
--------------------------------------------------------------------------------------
TO + 48 hrs TO + 96 hrs TO + 14 days Director Net Ops
2- Net Ops Director Director VP Operations
Team/Operations Net Ops Eng VP Eng
VP Sales
--------------------------------------------------------------------------------------
3 - Engineering TO + 5 days TO + 14 days TO + 30 days Eng Exec
VP Staff
--------------------------------------------------------------------------------------
4 - Exec Staff -Emergency meeting for decision and
contingency planning n/a n/a n/a
-----------------------------------------------------------------------------------------------------------
- Times indicated are total elapsed clock hours from initial call
- Times apply equally to domestic and international calls
- TO Times for Headquarters Technical Support Engineers include one hour
telephone response time
- Action plan supersedes the time frames
- Times are flexible in that escalation can occur faster
- Net Ops owns the "problem" and escalation tracking
- Escalation table incidents are not limited to hardware and software bugs,
but can include enhancements for marketing or quality issues for
manufacturing
- Escalation for severity 1 & 2 which go past Net Ops level will be raised at
the weekly bug status meeting
- Action plan supersedes the time frames
Page 12
[HYBRID LETTERHEAD]
ADDENDUM F
ACCEPTANCE TEST PROCEDURES
ACCEPTANCE TEST PROCEDURES
SCOPE OF ACCEPTANCE TEST
This acceptance test is designed to determine the functional status of the
equipment which Hybrid Networks has proposed, trained and has assisted with
installation. The test will demonstrate that the system meets requirements as
specified in the Hybrid Networks' specifications. All findings of the test will
be reported to the customer upon completion of testing.
CONNECTIVITY TEST:
Customer will randomly select one (1) Client Cable Modem (CCM) on the
Customer's network. Workstation (PC with Windows 95 End Node) to System's
network connectivity will be established and verified by a user's CCM being
logged onto the network .
PING TEST:
Once the user is network attached, the Customer and Hybrid will conduct
Ping testing. See Windows 95 DOS Ping command listed below.
LOCAL PING TEST:
With the Ping command, you can send a ping request to the local CCM to
verify that it is receiving information. Enter the IP address of the CCM
in the destination-list field. From the Windows 95 DOS prompt enter
"ping (CCM IP Address)".
REMOTE PING TEST:
With the Ping command, you can send a ping request to the Hybrid
CyberManager to verify that it is receiving information. Enter the IP
address of the CyberManager in the destination-list field. From the
Windows 95 DOS prompt enter "ping (CyberManager IP Address)". This step
will verify the complete network operation of the Hybrid Networks'
System and the CCM.
CYBERMANAGER FTP TEST:
Once the user is network attached, the Customer and Hybrid will conduct FTP
testing. Using Hybrid's CableTest, run the FTP test to the CyberManager.
File transfer ability will be proven.
WWW TEST: (OPTIONAL)
Access the World Wide Web (WWW) using Microsoft Internet Explorer 3.0 (or
better), Netscape, Mosaic or equivalent. This test can only be performed
if the Customer has provide an Internet Access which has been configured.
TEST REPORT
Page 13
[HYBRID LETTERHEAD]
A complete test report detailing how the above tests were performed, the
exact configuration of the network, and the results of the tests will be
generated. This test report will be presented to Customer at test
completion.
NOTES
1. Failure of Customer to accept or reject the Network within a period of thirty
(30) days of notification of certification as provided for herein shall be
deemed System Acceptance.
2. If Customer uses any portion of the Hybrid System for production purposes,
the System shall be deemed accepted by Customer.
3. Windows 95 DOS Ping Command Syntax.
WINDOWS 95 DOS PING COMMAND:
-------------------------------------------------------------------------------
C:\WINDOWS>ping
Usage: ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS]
[-r count] [-s count] [[-j host-list] | [-k host-list]]
[-w timeout] destination-list
Options:
-t Ping the specified host until interrupted.
-a Resolve addresses to hostnames.
-n count Number of echo requests to send.
-l size Send buffer size.
-f Set Don't Fragment flag in packet.
-i TTL Time To Live.
-v TOS Type Of Service.
-r count Record route for count hops.
-s count Timestamp for count hops.
-j host-list Loose source route along host-list.
-k host-list Strict source route along host-list.
-w timeout Timeout in milliseconds to wait for each reply.
-------------------------------------------------------------------------------
Page 14
[HYBRID LETTERHEAD]
CERTIFICATION
OF
ACCEPTANCE
Customer Name:_____________________________
Contract Number:____________________________
Contract Date:_______________________________
Site Location:_______________________________
Scope of Work:
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
-------------------------------------------------------------------------
TEST COMPLETED
-------------------------------------------------------------------------
CONNECTIVITY TEST: / /
-------------------------------------------------------------------------
PING TEST: / /
-------------------------------------------------------------------------
LOCAL PING TEST: / /
-------------------------------------------------------------------------
REMOTE PING TEST: / /
-------------------------------------------------------------------------
CYBERMANAGER FTP TEST: / /
-------------------------------------------------------------------------
WWW TEST: (OPTIONAL) / /
(Only if Internet Access is configured)
-------------------------------------------------------------------------
I hereby certify that the work represented by the contract described above has
been completed by Hybrid Networks and was given final inspection and acceptance
on ______________________.
_________________________________ __________________
Sign - Customer Date
_________________________________
Print
_________________________________ __________________
Sign - Hybrid Networks Date
_________________________________
Print
Page 15
[HYBRID LETTERHEAD]
ADDENDUM G
SYSTEM DESCRIPTION
See "Hybrid Series 2000 System Description" document number ▇▇▇-▇▇▇▇▇-▇▇
Page 16
[HYBRID LETTERHEAD]
ADDENDUM H
RECOMMENDED 3RD PARTY EQUIPMENT COMPATABLE WITH HYBRID POP EQUIPMENT
- LAN CARDS (CLIENT SIDE):
- 3COM 3C509, 3C9xx - Megahertz (PCMCIA)
- Intel Pro 10/100 - Motorola (PCMCIA)
- Intel Pro 10 - Xircom (PCMCIA)
- SMC - 3COM (PCMCIA)
NOTE: Most Ethernet cards that follow the Ethernet standard should function
w\the Hybrid CCMs.
- UPSTREAM DEVICES:
- Hybrid Networks CMU - ▇▇▇▇▇▇▇▇▇▇ PortMaster 2
NOTE: Hybrid Networks is working on validating other 3rd party upstream devices.
The first 3 that Hybrid will be working on validating are: Ascend MAX, USR
TotalControl, & ▇▇▇▇▇▇▇▇▇▇ PortMaster 3. We are also looking at Cisco ASN5200
and Microcom ISPort as possible units to be validated.
- ROUTER:
- Cisco (Model depending on configuration)
- ETHERNET SWITCH:
- Cisco (14xx, 28xx, 5000) (Model depending on configuration)
- CSU/DSU:
- RAD FC1 - ADC/Kentronix
- TELEPHONE MODEM:
- USR 14.4k External - Mortorola V.3400
- USR 28.8k External - Microcom DeskPorte 28.8P
- USR 33.6k External - ▇▇▇▇▇ Accura 28.8 FAX/Modem
- USR 28.8 -- WORKS - Zoom/FAX Modem V.34X Model 470
- USR Couier V.Everything - Practical Peripherals PM288MT 11
V.34
NOTE: Most Modems that follow the ▇▇▇▇▇ "AT" standards should function with the
Hybrid CCMs.
- TRANSMITTERS:
- ITS - Comwave
Note: Support Digital series of above vendors, analog series requires
modifications
Page 17