Exhibit 10.62
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BROCADE
PROFESSIONAL SERVICES PROVIDER PROGRAM
CONTRACT
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PROFESSIONAL SERVICES PROVIDER AGREEMENT
This Brocade Professional Services Provider Agreement ("Agreement") by and
between Brocade Communications Systems, Inc. ("Brocade"), a Delaware corporation
having its principal place of business at ▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇., ▇▇▇ ▇▇▇▇, ▇▇
▇▇▇▇▇, and the Professional Service Provider entity identified in the signature
block of this Agreement ("Provider") (each a "PARTY", collectively, the
"PARTIES") is entered into as of the date last executed below ("Effective
Date").
A. Brocade has established the Professional Service Provider Program
("PROGRAM") to provide to its storage area network ("SAN") customer base a
network of trained and certified professional service and Brocade product
vendors specializing in providing SAN solutions. The Program Guidelines outline
the requirements of providers who participate in the Program.
B. Provider desires to participate in the Program and to abide by the
Program Guidelines and to offer its professional services to its customers in a
manner that furthers the purposes of the Program.
C. Accordingly, the Parties desire to undertake the obligations set
forth in this Agreement and the Program Guidelines in order for the Program to
offer and maintain structure and consistency in interoperability testing,
support and marketing activities.
NOW, THEREFORE, in consideration of the mutual promises contained herein,
the Parties agree as follows:
1. Scope of Agreement. This Agreement shall govern the rights and obligations
of the Parties arising with respect to the Program. Neither Party shall have any
rights or obligation vis-a-vis one another by reason of Provider's participation
in the Program that are not expressly granted or provided for in this Agreement.
Provider shall at all times during the term of this Agreement comply with the
Program Guidelines then in effect.
2. Program Guidelines
2.1 Delivery of Program Guidelines. The Program Guidelines (current as
of the Effective Date), describing program benefits as well as the
minimum applicable product, practice, training, equipment, and
service requirements for Provider's continued participation in the
Program, are attached hereto as Exhibit A.
2.2 Changes to Program Guidelines. Brocade may change the Program
Guidelines at any time upon no less than thirty (30) days written
notice to Provider. Brocade may provide either a hard copy of the
new Program Guidelines or notification of where Provider may obtain
a copy of the new Program Guidelines from a Brocade web site that is
available to Provider. If Provider does not wish to be bound by the
terms and conditions of the new Program Guidelines, it may terminate
this Agreement at any time prior to the effective date of such new
Program Guidelines. Provider may submit requests for exception or
modification; however Brocade is under no obligation to modify the
Program Guidelines. Any mutually agreed upon exceptions or
modifications must be memorialized in a written document signed by
the Parties. The determination of whether and to what extent the
Program Guidelines change during the course of the Program shall be
solely at Brocade's discretion.
3. Marketing and Sales.
3.1 Separate Activities. Provider shall cooperate with Brocade in
marketing its services in accordance with the terms of this
Agreement. Each Party will be responsible for developing, marketing,
and selling its own products and services. Neither Party will be
required to, and neither Party shall, make any representation or
warranty regarding the other Party's products or services.
3.2 External Web Site
Brocade Professional Services Program Page 1 of 14 Brocade Confidential
Rev 2002-02
(a) Brocade shall establish and maintain a world wide web site ("PS
Program Web Site," intended to be included within ▇▇▇.▇▇▇▇▇▇▇.▇▇▇)
for the Program, which will be accessible only to Provider on a
password protected basis. Brocade shall place on the PS Program Web
Site the then current Program Guidelines and other materials and
information relevant to Provider's participation in the Program.
(b) Brocade shall also establish and maintain a world wide web site
viewable by Brocade and Provider customers, resellers, distributors
and other service providers. Brocade shall provide Provider with a
template, based upon which Provider shall provide Brocade with
information it desires to be posted on the External Web Site, though
Brocade reserves the right to determine and update the format and
layout of the External Web Site. Brocade and Provider will reach
consensus in a reasonable amount of time on Provider's content
before such content is posted on the External Web Site. Brocade
shall use reasonable commercial efforts to obtain Provider's
approval for all information about Provider's services before such
information is posted on the External Web Site.
3.3 Copyright Licenses. Provider hereby grants to Brocade a nonexclusive
right and license to copy, have copied, make derivative works based
on, perform, display and distribute in electronic, web-based and/or
printed form, any and all materials submitted to Brocade for
publication on the External Web Site or as in marketing materials
distributed in connection with the Program. The Parties intend that
the derivative works described above involve formatting, stylistic
and editorial changes to such material provided by Provider and
Brocade will not substantially change such material without
Provider's prior written approval.
3.4 Contact Information. Each Party will notify the other of its
respective points of contact regarding marketing, technical,
testing, and support issues, and shall limit its communications to
the appropriate points of contact. Either Party may change its
points of contact at reasonable intervals on notice.
3.5 Joint Marketing Collateral. By mutual agreement and upon reasonable
request, each Party will provide the other with marketing
collateral, information, brochures, and such other marketing
materials relating to each other's products or services. The Parties
will cooperate in creating joint data sheets and other marketing
materials relating to the products covered by the Program.
3.6 Brocade Discount Product Promotion. Brocade agrees to sell
reasonable quantities of certain Brocade SAN products to Provider at
a discounted rate solely to conduct development, testing, support
and demonstration of a solution under the Program. Provider shall
not resell any product which was purchased under such promotional
program for at least one year; provided that Provider may sell such
products at a substantial discount as used equipment in the ordinary
course. The Program Guidelines will describe the Brocade products to
be made available as described above.
3.7 Provider Obligation to Upgrade Products. Within six (6) months of
the introduction of any new product offering from Brocade which
replaces a product offering being demonstrated or offered by
Provider, Provider shall upgrade its demonstration or offering(s) as
applicable to include such new Brocade product offering.
3.8 ROI Calculator. Brocade has created a software tool known as the
"ROI Calculator" to estimate an end user's return on its potential
SAN investment. Brocade shall license to Provider under the terms of
the ROI Calculator License Agreement provided separately, the right
to use the ROI Calculator at no charge to Provider to assist in the
marketing and sale of Brocade and Provider products and services.
3.9 Public Notices. Each party shall obtain the other's review and
approval prior to the release of any press release concerning the
existence or subject matter of this Agreement or Provider's
participation in the Program. Notwithstanding the foregoing, Brocade
shall have the right to include in press releases and other public
relations and marketing materials regarding the Program the fact
that Provider is a participant in the Program. In addition, Provider
may disclose privately to its customers its participation in the
Program and the nature thereof,
Brocade Professional Services Program Page 2 of 14 Brocade Confidential
provided however that all other Program details shall be subject to
the confidentiality restrictions of Section 12.
4. Referral Fees
4.1 Fee Calculation. In the event that Brocade introduces or provides
contact information for a customer to Provider and Provider
subsequently contracts with such customer for the provision of SAN
related professional services, Provider shall pay to Brocade a
referral fee equal to five percent (5%) of the gross revenue (net of
taxes and reasonable applicable cash discounts or other costs of
collection) booked by Provider in connection therewith during the
twelve (12) month period immediately following each such
Provider-customer contract ("REFERRAL FEES"). For purposes of
clarification, the referral fee shall only be payable by Provider
for any SAN related services performed by Provider, but not for any
products (including Brocade products) sold by Provider. In the event
of any termination or expiration of this Agreement for any reason,
Provider's payment obligation for Referral Fees shall survive such
expiration or termination for the duration of the twelve (12) month
Referral Fee period.
4.2 Fee Payment Terms. No later than forty-five (45) days after the end
of each Provider fiscal quarter, Provider shall pay any and all
Referral Fees accrued for such quarter. Along with each such
payment, Provider shall provide a report showing the basis of the
calculation for the Referral Fees then paid, including without
limitation the customer name, the gross amount of professional
service fees collected, and any amounts deducted from the gross
amount in calculating Referral Fees.
4.3 Record Retention/Audit Right. Provider shall retain, for no less
than three (3) years, its records and documents supporting the
calculation of Referral Fees. Brocade shall have the right, upon
reasonable notice, to audit at its cost (except as set forth below)
the records and documents of Provider relating to the sale of SAN
related professional services. In the event that any such audit
reveals an underpayment of Referral Fees, Provider shall promptly
pay any such amount. In the event that any such underpayment exceeds
five percent (5%) of the amount properly due, then Provider shall
pay to Brocade any audit costs actually and reasonably incurred by
Brocade, along with the amount of underpayment.
5. Training
5.1 Brocade Training. Provider shall undertake at its own cost the
Brocade training and certification required in accordance with the
Program Guidelines.
5.2 General Training. Provider shall undertake at its own cost any and
all training and certification necessary to deliver its services at
no less than industry standards.
6. Quality Control
6.1 Quality. Provider hereby represents and warrants that Provider's
services covered by the Program shall be provided at the highest
industry standards and is at least commensurate with the quality of
such services previously provided by Provider. A breach of this
Section 6.1 or Section 6.2, below, shall entitle Brocade to
terminate this Agreement for cause pursuant to Section 11.2.
6.2 Quality Control. Brocade shall have the right to use reasonable
means to ensure that the quality of Provider's services, marketing
support, and customer service continue to meet Program Guidelines
and other Program requirements including, without limitation,
customer surveys. In any customer surveys performed by Provider,
Provider shall include questions provided to it by Brocade and
Brocade shall provide reasonable assistance to Provider in modifying
any such customer surveys. Provider may request results of any
survey conducted by Brocade with Provider's customers, and Brocade
shall make such results available to Provider subject to Section 12.
6.3 Quarterly Review. Brocade shall have the right to conduct quarterly
reviews of Provider's participation in the Program including without
limitation: business forecasts; marketing
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collateral, training and certification levels; professional service
methodology; and customer satisfaction surveys.
6.4 Publication of Results. Brocade retains the sole right to publish
Program-wide summary results as evidence of customer and industry
validation of the Program business model.
6.5 Compliance with Law. Provider agrees that it will comply with all
applicable laws, rules and regulations (including without
limitation, the Program Guidelines) regarding promotion and sale of
services covered by the Program and associated with the Brocade
Marks (defined below), and will not knowingly violate or infringe
any right of any third party.
7. Trademarks and Intellectual Property
7.1 Brocade Marks. Brocade may design, establish, or register in such
jurisdictions as it deems appropriate, one or more trademarks,
service marks or trade names for use in connection with the Program
(the "Brocade Marks"). Brocade shall make copies of the Brocade
Marks available to Provider in camera ready art form and shall
include in the Program Guidelines the requirements for use of the
Brocade Marks. Brocade shall have the right to modify or replace the
Brocade Marks or prepare additional Brocade Marks from time to time
and shall provide Provider with copies of such modifications in a
reasonable time to allow Provider to implement the modifications.
7.2 License to Brocade Marks. Subject to the terms and conditions of
this Agreement and in accordance with Brocade trademark usage
guidelines, Brocade grants Provider a worldwide, nonexclusive,
nontransferable, royalty-free, personal license to use the Brocade
Marks solely in connection with the Program and with the marketing
and sale of Provider's services solely in the manner described in
the Program Guidelines.
7.3 Provider Marks. Subject to the terms and conditions of this
Agreement, Provider grants Brocade a worldwide, nonexclusive,
nontransferable, royalty-free license to use the trademarks, service
marks and trade names of Provider ("Provider Marks") solely in
connection with the Program and with the marketing and sale of
Brocade products in accordance with any Provider's written
guidelines communicated to Brocade. Provider shall make the Provider
Marks available to Brocade in camera ready art format as provided in
the Program Guidelines.
7.4 Review. Brocade reserves the right to review and approve, prior to
publication, the form and content of advertising or promotional
materials containing the Brocade Marks. Upon Provider's request,
Brocade will provide copies of Brocade's advertising or promotion
materials containing the Provider Marks prior to release. The
Parties will cooperate with each other to facilitate periodic review
of each Parties' use of the other Party's marks. Brocade and
Provider agree to cooperate fully with one another in such review
and shall use all commercially reasonable efforts to promptly make
such modifications in such materials as are required to conform to
the Program Guidelines.
7.5 Ownership. Provider acknowledges that Brocade retains all right,
title and interest in and to the Brocade Marks, and Brocade
acknowledges and agrees that Provider retains all right, title and
interest in and to the Provider Marks. Nothing herein is intended to
grant any right in the Brocade Marks or the Provider Marks other
than the right to use the same in accordance with the requirements
set forth in this Agreement. The license to use the Brocade Marks
and the Provider Marks will terminate upon termination or expiration
of the Agreement.
7.6 No License. Under no circumstances will anything in this Agreement
be construed as granting, by implication, estoppel or otherwise, a
license to any technology or proprietary right belonging to the
other Party other than as expressly set forth under this Agreement.
7.7 No Certification. Provider acknowledges that Brocade, by permitting
Provider to participate in the Program and to use the Brocade Marks
in the manner specified hereunder, is not in any manner certifying
the use, operation or functionality of Provider's products or
certifying that such products will interoperate with Brocade
products. Provider shall make no oral or written statements
inconsistent with the foregoing. The Program is not intended to be a
Brocade Professional Services Program Page 4 of 14 Brocade Confidential
product certification program; instead Provider shall be responsible
for conducting interoperability testing itself, by a third-party
designated by Brocade, or with assistance from Brocade, as set forth
in the Program Guidelines. Therefore, the use of Brocade Marks in
connection with products offered by Provider may be subject to
disclaimer and/or indemnification requirements as expressly
specified in Sections 8 and 10 and the Program Guidelines.
8. Indemnification. Provider shall defend, indemnify and hold harmless
Brocade and its officers, directors, employees, agents, successors and assigns
from and against any and all loss, damages, liabilities, settlement, costs and
expenses (including legal expenses and the expenses of other professionals) as
incurred, resulting from or arising out of Provider's products or services in
any manner (including user claims regarding Provider products' incompatibility
with Brocade products for those Providers offering products under the Program).
As a condition to such defense and indemnification, Brocade will provide
Provider with prompt written notice of the claim. Brocade may employ counsel at
its own expense to assist it with respect to any such claim; provided, however,
that if such counsel is necessary because of a conflict of interest of either
Provider or its counsel or because Provider does not assume control, Provider
will bear the expense of such counsel. Brocade will have no authority to settle
any claim on behalf of Provider.
9. LIMITATION OF LIABILITY. EXCEPT FOR: (I) INTENTIONAL, WILLFUL OR RECKLESS
BREACH OF SECTION 12 OR SECTION 7; AND (II) SECTION 8, NEITHER PARTY SHALL HAVE
ANY LIABILITY TO THE OTHER OR ANY OTHER THIRD PARTY FOR ANY LOST PROFITS, LOST
DATA, LOSS OF USE OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR
FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING IN ANY WAY OUT OF
THIS AGREEMENT OR THE TRANSACTION CONTEMPLATED THEREBY, UNDER ANY CAUSE OF
ACTION OR THEORY OF LIABILITY, AND IRRESPECTIVE OF WHETHER SUCH PARTY HAD
ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. ADDITIONALLY, IN NO EVENT
WILL BROCADE'S OR ITS SUPPLIERS' TOTAL LIABILITY FOR ANY CLAIMS OR CAUSES
ARISING OUT OF THIS AGREEMENT OR THE TRANSACTION CONTEMPLATED THEREBY, UNDER ANY
CAUSE OF ACTION OR THEORY OF LIABILITY, EXCEED THE AMOUNT OF FEES PAID BY THE
PROVIDER TO BROCADE IN THE THEN PRIOR 12 MONTH PERIOD. THESE LIMITATIONS SHALL
APPLY NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED
REMEDY.
10. DISCLAIMER. EXCEPT AS EXPLICITLY SET FORTH IN THIS AGREEMENT, BROCADE
MAKES NO WARRANTIES, EITHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH
RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT. BROCADE HEREBY DISCLAIMS THE
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT.
11. Term and Termination
11.1 Termination at Will. Either Party may terminate this Agreement for
any reason or no reason at any time upon thirty (30) days written
notice to the other Party.
11.2 Termination for Cause. This Agreement may be terminated for cause by
Brocade or Provider (i) upon fifteen (15) working days written
notice in the event of a material breach by the other Party of any
provision of this Agreement unless such breach is cured within such
fifteen (15) day period, or (ii) immediately upon the insolvency,
bankruptcy, reorganization, assignment for the benefit of creditors,
or change of control by merger or acquisition of the other Party.
11.3 Effect of Termination. Upon termination of the Agreement for any
reason (or upon notification by either Party that the use of any
trademark is no longer authorized in which case items (i), (ii) and
(iii) shall apply with respect to such trademark) each Party will:
(i) destroy or deliver to the other Party all materials in that
Party's control or possession which bear the trademarks, trade names
or service marks of the other Party; (ii) cease all references in
advertising and marketing materials and publications to Provider's
participation in the Program; (iii) cease all use of the other
Party's marks no more than forty five (45) days from the date of
notice of termination from a Party, and iv) upon written request,
certify in writing that the other Party's logo is no longer being
displayed or used.
Brocade Professional Services Program Page 5 of 14 Brocade Confidential
11.4 Survival. The rights and obligations of the Parties contained in
Sections 7.5, 7.6, 7.7, 3.9,4, 6.5, 8,9, 11.3, 11.4, 12 and 13 will
survive any expiration or termination of this Agreement.
12. Confidential Information. The use and disclosure of confidential
information exchanged by the parties under this Agreement shall be governed by
the Non-Disclosure Agreement between the parties entered into concurrently with
this Agreement ("NDA"). The terms of this Agreement, including the Program
Guidelines, shall be deemed the confidential information of Brocade.
Notwithstanding any expiration or termination of the NDA, the terms of the NDA
shall survive with respect to the confidential information exchanged under this
Agreement.
13. General Terms and Conditions: This Agreement represents the entire
agreement between the Parties relating to the subject matter hereof and replaces
any prior agreements or understandings. No waiver or modification of the
Agreement shall be valid unless in writing signed by each Party. Each Party is
an independent contractor, this Agreement will not establish any relationship of
partnership, joint venture, employment, franchise or agency between Brocade and
Provider, and neither Brocade nor Provider will have the power to bind the other
or incur obligations on the other's behalf without the other's separate and
specific prior written consent. The Parties expressly acknowledge and agree that
the use of the trademarks and logos and other requirements of the Program as
specified herein do not form a franchise relationship. Neither Party is
responsible for failure to fulfill any obligations due to causes beyond its
control, except that in no event will this provision affect Provider's
obligation to make payments under this Agreement. Failure by either Party to
enforce any provision of this Agreement will not be deemed a waiver of future
enforcement of that or any other provision. If any provision in this Agreement
is determined in any proceeding binding upon the Parties to be invalid or
unenforceable, that provision will be deemed severed from the remainder of such
agreement, and the remaining provisions of such agreement will continue in full
force and effect. This Agreement is governed by the laws of the State of
California without reference to conflict of laws principles. All disputes
arising out of this Agreement shall be subject to the exclusive jurisdiction of
the state and Federal courts located in Santa ▇▇▇▇▇ County, California, and the
Parties agree and submit to the personal and exclusive jurisdiction and venue of
these courts. The terms and conditions of this Agreement shall bind and inure to
each Party's successors and assigns, provided that Provider may not assign this
agreement without Brocade's written consent. All legal notices required
hereunder shall be in writing sent to the executive officer of the other Party
and shall be deemed served when received by addressee or, if delivery is not
accomplished by reason of some fault of the addressee, when tendered for
delivery. If there is any conflict between specific terms of this Agreement and
the Program Guidelines, the terms and conditions of the Program Guidelines shall
prevail.
The Parties have signed below to indicate their acceptance of the terms of this
Agreement.
BROCADE COMMUNICATIONS SYSTEMS, INC. PROVIDER
Company: MTI Technology Corporation
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Signature: /s/ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ Signature: /s/ ▇▇▇▇ ▇. ▇▇▇▇▇▇▇
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Name: ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ Name: ▇▇▇▇ ▇. ▇▇▇▇▇▇▇
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Title: GM/VP GSSA Title: Chief Financial Officer
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Date: 10/22/02 Date: Sept. 30, 2002
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Legal OK JS
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Date 10/3/04
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Brocade Professional Services Program Page 6 of 14 Brocade Confidential
EXHIBIT A
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PROFESSIONAL SERVICES PROVIDER
PROGRAM GUIDELINES
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Brocade Professional Services Program Page 7 of 14 Brocade Confidential
BROCADE PROFESSIONAL SERVICES PROVIDER PROGRAM:
The Brocade Professional Services Provider Program (the "Program") is designed
to combine Brocade's technical expertise and market leadership in the SAN market
with the services methodology and experience of professional services providers
in order to deliver world-class services to solve critical business problems for
our customers.
Brocade Communications encourages professional services firms as well as systems
integrators that have professional services offerings to be part of the Program
to better their ability to offer SAN design and architecture services to current
and new customers.
PROGRAM BENEFITS
Professional services providers who join the Program ("Providers") will benefit
from participation through their association with Brocade and through the
following Program benefits. Brocade reserves the right to add to, remove or
change any of the following in their sole discretion.
1. Providers are entitled to receive training and certification of
their employees at special discounted Provider prices;
2. Providers are entitled to purchase certain Brocade hardware and
software components at discounted Provider pricing for use in
Provider labs;
3. Providers shall be licensed at no charge the SAN ROI Calculator
developed by Brocade Communications to help quantify the time and
financial benefits of their SAN implementations.
4. Brocade, in its discretion, shall distribute Provider collateral to
the Brocade Sales Force.
5. Providers shall be entitled to use certain Brocade tradenames,
trademarks and service marks, including `Brocade Professional
Services Provider' emblem on Provider web sites and collateral
6. Providers shall be entitled to participate in Brocade Co-marketing
and sales lead generation programs
REQUIRED PROVIDER INVESTMENTS
Participation in the Program is limited to professional services providers who
have significant expertise in the SAN market and who are willing to maintain a
high level of service quality and customer satisfaction. Significant training
and certification of service providers is required. Brocade, in its sole
discretion, may invite professional services providers to become Providers under
the Program based on the following criteria:
1. Provider must have a focused Storage Consulting or SAN Consulting
Practice or be willing to create one.
2. Provider's SAN service offerings should in concept cover the phases
outlined in the Brocade Professional Services template attached to
these Guidelines.
3. Provider must have employees certified and trained by Brocade
Educational Services pursuant to the certification and training
requirements herein.
4. Provider must have an in-house infrastructure lab for testing
configurations and for continued training of its employees.
5. Provider should have complementary IT service offerings including,
but not limited to, networking, systems integration and
infrastructure management.
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6. Provider must have documented methodologies for project planning and
management as well as documented customer satisfaction measurement
tools.
7. Providers will also provide Brocade with fixed price examples of its
product offerings. These should include scope of engagement, price
and deliverables
CERTIFICATION REQUIREMENTS:
Within three (3)months of joining the Program, Professional Services Providers
must have no less than five (5)employees that have passed the certifications
listed. Providers may not use any of the Brocade Marks or issue a press release
concerning their participation in the Program until such time as at least two
(2) Provider employees have passed at least one of the certifications listed
below.
Certification Minimum Requirement
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BCSD Brocade Certified No less than three (3) employees
SAN Designer
BCFP: Brocade Certified No less than two (2) employees
Fabric Professional
The BCSD Certification is necessary for Provider employees working on the Needs
Analysis and Design/Architecture phases of a professional services engagement.
The BCFP Certification is necessary for Provider employees working on the
implementation and management phases of a professional services engagement.
Certification is administered by VUE. Provider employees can register to take
the certification exams at ▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/▇▇▇▇▇▇▇/. Certification fees are
$150 per certification.
TRAINING REQUIREMENTS:
Provider employees who do not pass or are not eligible to take the certification
tests above are required to complete the following training courses from Brocade
within three (3) months of joining the Program:
1. Professional Services Fastrack: 1 Week condensed course covering material
from the following courses
- Introduction to Fibre Channel and SANS
- SAN 100: SAN Components
- SAN 200: SAN Design and Assessment
- SWT 200: Silkworm Administration and Theory of Operations
- SWT 300: Advanced Silkworm Administration
2. SAN 300: SAN Applications: 1 Week
Detailed course descriptions are available to Providers at
▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇ services.
The schedule for the PS training is flexible and based on demand. Please contact
▇▇▇▇▇ ▇▇▇▇ (▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇) for scheduling a class for your employees
TRAINING COSTS:
Standard Price: $10,000 Per Student
Provider Price: $7,500 Per Student
$65,000 for Dedicated Class (12 Students Maximum)
Minimum Class Size: 6 Students.
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REQUIRED INFRASTRUCTURE:
Providers should have at a minimum the following infrastructure in-house for
testing and training purposes of various SAN designs and storage infrastructure
applications. The infrastructure should be minimally sufficient for testing and
validating multi switch configurations, high availability, security, zoning,
backup and connecting remote SAN islands.
2 NT Servers
HBAs and associated cables
1 JBOD
1 Tape Library
2 IP Network Routers
2 Brocade SAN Switches (8 ports each: SW2400 or higher)
Brocade Enterprise Software Bundle
SAN Management Software (e.g.: Veritas SANPoint Control)
PROVIDER DISCOUNT PROGRAM
Providers must already own or purchase the following Brocade hardware and
software in order to participate in the Program. Providers may purchase the
required hardware and software at the discounts set forth below.
MINIMAL BROCADE EQUIPMENT
Item Qty Description List Price Provider Price
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BR-2402-0013 2 Silkworm 2400 (8 Ports) $13,820 each $7,600 each
BR-228003-01 2 Enterprise Software
Bundle (W, Z, FW) $3,500 each $1,900 each
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Total $19,000
In the event of a significant technology upgrade or enhancement to the Brocade
hardware and software, Providers must install the latest generation of Brocade
technology within six (6) months of commercial availability.
BROCADE ROI CALCULATOR
As beneficial and strategic as SANS are, many IT organizations need an effective
way to quantify and justify their SAN proposals and investments. Accurately
calculating Return on Investment (ROI) can be a daunting task. That's because
SAN ROI can vary significantly, depending on the particular problem being
addressed, as well as the magnitude of the problem and the financial impact. The
financial justification of a SAN ultimately involves actual cost savings or
avoidance, along with additional benefits that do not necessarily have an
immediate financial impact.
To help customers quantify the cost savings of their SAN implementations,
Brocade has developed an elaborate SAN ROI Calculator that identifies and
addresses three major potential benefits of a SAN implementation:
1. Storage Consolidation
2. Backup
3. High Availability
The ROI Calculator helps to identify both the actual cost savings in terms of
reduced capital and operational expenditures as well as identifying opportunity
cost savings realized through business continuance from reduced backup windows
and high availability of business critical applications.
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Brocade will license the SAN ROI Calculator to Providers at no charge and will
also provide, free of charge, training in the use of the ROI Calculator and
interpreting the results.
USE OF BROCADE MARKS
During the term of their participation in the Program, Providers shall be
entitled to use certain Brocade trade names, service marks and trademarks (the
"Brocade Marks") indicating such Providers' participation in the Program.
Brocade reserves the right to change and/or discontinue the use by Provider of
the Brocade Marks in its sole discretion. Upon notice from Brocade, Provider
shall immediately cease all use and shall destroy or return the Brocade Marks
and any copies thereof. Provider shall not register or attempt to register any
confusingly similar marks to the Brocade Marks in any jurisdiction.
All use of the Brocade Marks must be approved in writing by Brocade prior to
publication (either in text or electronic format), however, once a particular
use is approved, Provider need not again seek approval for substantially similar
uses.
PROGRAM WEBSITE
Brocade shall provide and maintain a Professional Services Provider website
where Providers may find these Program Guidelines and other information relevant
to the Program. Upon joining the Program, Providers will receive necessary
access information to the Program website.
QUALITY CONTROL:
As members of the Brocade Professional Services Provider Program, Providers are
expected to maintain a high level of service quality and customer satisfaction.
To monitor quality and customer satisfaction, Brocade requires that Providers
perform no less than one customer survey in the course of each professional
services project undertaken by Provider during the term of Provider's
participation in the Program.
Brocade shall provide reasonable assistance to Provider in designing a customer
survey, which will incorporate survey questions designed to provide information
specific to Provider and specific to Brocade. Provider agrees to provide the
results of any customer surveys directly to Brocade and understands and agrees
that Brocade may contact Provider customers directly to follow up on surveys and
perform Program quality control.
PROGRAM CONTACT INFORMATION
Providers should direct any communications concerning the Program via email to
▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇. Brocade shall use reasonable efforts to respond to
every communication within three (3) business days:
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SAN PROFESSIONAL SERVICES LIFECYCLE: PRODUCT TEMPLATE
1. NEEDS ANALYSIS
DELIVERABLES
Identify Business Objectives
Existing Infrastructure Audit
SAN Review
SAN Concept Design
Business and IT Impact (ROI)
Document Findings and Recommendations
2. DESIGN AND ARCHITECTURE:
DELIVERABLES
Analyze current and required storage requirements for:
-Interoperability issues in heterogeneous environments
-Application specific needs/issues
-Data security needs
-High availability needs
-Data backup/restore needs
Size and design SAN topology for:
-Current needs
-Future growth/scalability needs
Detail steps and schedule for implementation
Document and review architecture with customer
3. IMPLEMENTATION
DELIVERABLES
Analyze current and required storage requirements for:
-Interoperability issues in heterogeneous environments
-Application specific needs/issues
-Data security needs
-High availability needs
-Data backup/restore needs
Size and design SAN topology for:
-Current needs
-Future growth/scalability needs
Detail steps and schedule for implementation
Document and review architecture with customer
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4. STORAGE INFRASTRUCTURE MANAGEMENT
DELIVERABLES
Review current implementation
Performance metrics and expectations
Performance tuning
OS upgrades and validation
Document management procedures
Knowledge transfer to customer staff
Turnkey SAN management
-Remote monitoring
-On-site monitoring
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