Service Level Agreement for PTV Cloud Services
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https://www.ptvgroup.com/fileadmin/user_upload/Legal_Documents/Framework-Agreement/Annex4-SLA-Archiv/20220222_Service_Level_Agreement_PTV_Cloud_Services_V1.3.1_EN.pdfUnless the owner has removed it from the web, you can access the full document via its original URL:
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